08/29/2019
An open letter to Delta
Dear Delta,
First, I want to say I’m very sorry and I hope you will forgive me for what I am about to tell you. I’ve been unfaithful. I was weak and gave into the temptation of another airline that seduced me with a low price. It started innocently enough. It was a last-minute trip and your price was a little higher than I usually pay, so I thought I’d just look at some other airlines. Really, I had no intention to get on someone else’s airplane, so I didn’t think there would be any harm in looking. That was my downfall. I saw a low price and made the biggest mistake I have ever made since we started our relationship. It turned out to be a horrible experience. I was led on and deceived into believing I could have the same level of service I have become used to from you at a much lower price.
I was wrong on so many levels! I realize now all the things that I took for granted in our relationship. The big things that we had worked up to like free checked bags, but also the little things that I didn’t realize were so important. Like water and soft drinks, or cookies! Oh, I paid dearly for my decision. Not just with money either. I paid with the pain and agony of a seat that DID NOT EVEN RECLINE, NOT EVEN A LITTLE! Multiple delays, gate changes and an oversold flight too! By time I was done paying for all the “extras”, my flight of unfaithfulness cost me more money than if I had remained true to our partnership and it was horrible, just horrible.
I realize through this experience how much I truly treasure our relationship and I am asking for your forgiveness. I did not appreciate what we had. I took it for granted, but I have gained new perspective. You have always provided excellent customer service and rewarded my loyalty without question. Please know I will never again risk our relationship by even looking at another airline.
If you’ll have me back, I hope to be once again,
Faithfully yours,
Paul Akins