Cyara

Directions Website

Cyara Cyara revolutionizes the way businesses transform and optimize their customer experiences. www.cyara.com To learn more, visit www.cyara.com

Cyaraโ€™s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital & chatbot experiences. Cyaraโ€™s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), todayโ€™s leading global brands trust Cyara every day to deliver customer smiles at scale.

When it comes to IVR and global carrier testing, cheap shortcuts can end up costing you more. Low-cost solutions often r...
03/11/2025

When it comes to IVR and global carrier testing, cheap shortcuts can end up costing you more.

Low-cost solutions often rely on simulated global networks that deliver inconsistent, unreliable results. Cyara Voice Assure is a true investment in quality. By providing real-world IVR testing and genuine global carrier assessments, we ensure your systems deliver actionable alerts, minimize wasted resources, and eliminate unnecessary troubleshooting.

Remember, if your alerts arenโ€™t reliable, youโ€™re paying for something you can't use. Choose quality for flawless customer journeys and global performance.

See what quality IVR testing looks like https://cyara.com/resource/ebook-automated-ivr-testing-for-contact-center-roi/

When AI Gets It Wrong: The Truth About LLM HallucinationsAI-powered chatbots are transforming customer experiences, but ...
02/26/2025

When AI Gets It Wrong: The Truth About LLM Hallucinations

AI-powered chatbots are transforming customer experiences, but what happens when they generate wrong, biased, or completely nonsensical answers? โŒ

From frustrating mistranslations to serious compliance risks, LLM hallucinations can damage your brandโ€™s reputation, erode customer trust, and even lead to financial penalties.

So how can you prevent these AI failures before they impact your customers?

In our latest blog, we dive into:
โœ”๏ธ What LLM hallucinations are and why they happen
โœ”๏ธ The risks of AI-generated errors in customer interactions
โœ”๏ธ How continuous testing & monitoring can stop bad AI in its tracks
โœ”๏ธ Why AI Trust solutions are key to reliable, bias-free AI performance

If AI is part of your CX strategy, you canโ€™t afford to ignore this. Read the full blog to learn how to safeguard your AI-powered customer interactions!

๐Ÿ“– Read now: https://cyara.com/blog/what-are-llm-hallucinations/

The path to deploy effective AI-based CX channels is littered with obstacles. Without the guardrails of continuous overs...
02/25/2025

The path to deploy effective AI-based CX channels is littered with obstacles.

Without the guardrails of continuous oversight and visibility, your AI-powered customer interactions can go off track, leading to frustration, compliance violations, and lost trust. In our latest blog, we break down AI Governance and CX Assurance strategies to help you take control, including:

๐„๐ฌ๐ญ๐š๐›๐ฅ๐ข๐ฌ๐ก๐ข๐ง๐  ๐€๐œ๐œ๐จ๐ฎ๐ง๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ: Ensure thereโ€™s a clear chain of responsibility for your AI systems. Knowing whoโ€™s in charge can make all the difference when challenges arise.
๐๐ซ๐ข๐จ๐ซ๐ข๐ญ๐ข๐ณ๐ข๐ง๐  ๐’๐ž๐œ๐ฎ๐ซ๐ข๐ญ๐ฒ & ๐“๐ซ๐š๐ง๐ฌ๐ฉ๐š๐ซ๐ž๐ง๐œ๐ฒ: Protect sensitive customer data and communicate openly about how AI makes decisions and handles information.
๐€๐ฅ๐ข๐ ๐ง๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐Ž๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐•๐š๐ฅ๐ฎ๐ž๐ฌ: Make sure your AI solutions not only perform efficiently but also reflect your brandโ€™s core principles.
๐„๐ฆ๐›๐ซ๐š๐œ๐ข๐ง๐  ๐‚๐จ๐ง๐ญ๐ข๐ง๐ฎ๐จ๐ฎ๐ฌ ๐Œ๐จ๐ง๐ข๐ญ๐จ๐ซ๐ข๐ง๐ : AI isnโ€™t a set-it-and-forget-it solution. Ongoing testing and real-time oversight keep systems accurate, compliant, and high-performing.

Ready to dive deeper? Learn how to set up these guardrails and leverage AI safely to enhance your customer interactions: https://shorturl.at/suvFz

#๐Œ๐ž๐ž๐ญ ๐‚๐ฒ๐š๐ซ๐š ๐š๐ญ ๐„๐ง๐ญ๐ž๐ซ๐ฉ๐ซ๐ข๐ฌ๐ž ๐‚๐จ๐ง๐ง๐ž๐œ๐ญ ๐Ÿ“… March 17-20, 2025 | ๐Ÿ“ Orlando, FL | ๐Ÿ“Œ Booth 619Weโ€™re heading to Enterprise Connect,...
02/19/2025

#๐Œ๐ž๐ž๐ญ ๐‚๐ฒ๐š๐ซ๐š ๐š๐ญ ๐„๐ง๐ญ๐ž๐ซ๐ฉ๐ซ๐ข๐ฌ๐ž ๐‚๐จ๐ง๐ง๐ž๐œ๐ญ
๐Ÿ“… March 17-20, 2025 | ๐Ÿ“ Orlando, FL | ๐Ÿ“Œ Booth 619

Weโ€™re heading to Enterprise Connect, and weโ€™d love to connect with you! Come see us at booth 619 to discover strategies for optimizing your customer experience with AI-driven assurance. Or schedule a meeting with our team: https://get.cyara.com/enterprise-connect-2025-register.html

๐‡๐ž๐ซ๐žโ€™๐ฌ ๐ฐ๐ก๐š๐ญ ๐ญ๐จ ๐ž๐ฑ๐ฉ๐ž๐œ๐ญ:
โœ… Learn about the latest advances in AI-powered CX Assurance
โœ… See live demos of our AI Trust Suite
โœ… Gain exclusive insights from Cyara CEO Rishi Rana during his session:
๐ŸŽค ๐“๐ก๐ž ๐…๐ฎ๐ญ๐ฎ๐ซ๐ž ๐จ๐Ÿ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ˆ๐ง๐ญ๐ž๐ซ๐Ÿ๐š๐œ๐ž๐ฌ: ๐‡๐จ๐ฐ ๐†๐ž๐ง๐ž๐ซ๐š๐ญ๐ข๐ฏ๐ž ๐€๐ˆ ๐ข๐ฌ ๐„๐ฅ๐ž๐ฏ๐š๐ญ๐ข๐ง๐  ๐‚๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐€๐ˆ
๐Ÿ“… Date: Wednesday, March 19
โŒš Time: 8-8:45 a.m.

๐’๐š๐ฏ๐ž $๐Ÿ•๐ŸŽ๐ŸŽ ๐จ๐ง ๐ฒ๐จ๐ฎ๐ซ ๐ž๐ฏ๐ž๐ง๐ญ ๐ฉ๐š๐ฌ๐ฌ ๐›๐ฒ ๐ฎ๐ฌ๐ข๐ง๐  ๐œ๐จ๐๐ž ๐‚๐˜๐€๐‘๐€ ๐š๐ญ ๐ซ๐ž๐ ๐ข๐ฌ๐ญ๐ซ๐š๐ญ๐ข๐จ๐ง: https://lnkd.in/d32R84X2

We can't wait to see you in Orlando!

๐€๐ซ๐ž ๐›๐ฅ๐ข๐ง๐ ๐ฌ๐ฉ๐จ๐ญ๐ฌ ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ๐ข๐ง๐  ๐ฒ๐จ๐ฎ๐ซ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž?Join Cyara CEO Rishi Rana and SVP of Marketing Janet Vito for a fire...
02/10/2025

๐€๐ซ๐ž ๐›๐ฅ๐ข๐ง๐ ๐ฌ๐ฉ๐จ๐ญ๐ฌ ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ๐ข๐ง๐  ๐ฒ๐จ๐ฎ๐ซ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž?

Join Cyara CEO Rishi Rana and SVP of Marketing Janet Vito for a fireside chat on how to ๐š๐ง๐ญ๐ข๐œ๐ข๐ฉ๐š๐ญ๐ž, ๐š๐๐š๐ฉ๐ญ, ๐š๐ง๐ ๐ž๐ฑ๐œ๐ž๐ฅ in creating seamless customer experiences. From enhancing agent-led interactions to ensuring end-to-end visibility, this conversation will help you eliminate blind spots and elevate your CX strategy.

What Youโ€™ll Learn:
โœ… How to proactively identify and resolve CX challenges
โœ… The role of AI and automation in optimizing the customer journey
โœ… Best practices for ensuring smooth interactions across every touchpoint

๐Ÿ“… Date: Thursday, February 27
๐Ÿ•’ Time: 11 a.m. PT

Register Now: https:/linkcuts.org/81e0hj91

hashtag hashtag hashtag hashtag hashtag hashtag hashtag

Unlock your IVRโ€™s potential with automated testing solutions! Manual contact center testing puts an unnecessary drain on...
02/05/2025

Unlock your IVRโ€™s potential with automated testing solutions!

Manual contact center testing puts an unnecessary drain on your contact centerโ€™s valuable time and resources. As the contact center environment grows increasingly complex, nowโ€™s the time to take the proactive approach to hashtag testing, boost your teamโ€™s efficiency, and identify issues before your customers are impacted.

Read our latest blog to learn how youโ€™ll benefit from Cyaraโ€™s automated IVR testing solutions: https://lnkd.in/gXsz75Gg

Last week, Cyara hosted its Sales Kickoff in Austin, where CEO Rishi Rana shared his powerful vision: ๐ž๐ซ๐š๐๐ข๐œ๐š๐ญ๐ข๐ง๐  ๐›๐š๐ ๐œ๐ฎ...
02/04/2025

Last week, Cyara hosted its Sales Kickoff in Austin, where CEO Rishi Rana shared his powerful vision: ๐ž๐ซ๐š๐๐ข๐œ๐š๐ญ๐ข๐ง๐  ๐›๐š๐ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ ๐ฅ๐จ๐›๐š๐ฅ๐ฅ๐ฒ.

As technology evolves at unprecedented speed, the bar for CX excellence keeps rising. That's why we're focused on eliminating friction and ensuring flawless interactions across every channel.

Our approach is clear:
โœ… Proactively identify and resolve CX issues through comprehensive testing and monitoring
โœ… Drive innovation at the speed of customer expectations
โœ… Enable seamless omnichannel experiences that build trust
โœ… Empower organizations with ๐š๐œ๐ญ๐ข๐จ๐ง๐š๐›๐ฅ๐ž ๐‘๐Ž๐ˆ ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ ๐จ๐ง ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฃ๐จ๐ฎ๐ซ๐ง๐ž๐ฒ๐ฌ, ๐‚๐’๐€๐“, ๐š๐ง๐ ๐š๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ข๐จ๐ง

These principles will guide us as we continue to elevate CX testing and assurance. As our CEO reminds us: "Every customer interaction is a chance to earn trust or lose it." In 2025, we're doubling down on our commitment to ensure our customers never lose that trust.

๐Ÿ† Honored to announce that Cyara has once again been named a Finalist for the 2025 Best of Enterprise Connect Overall Aw...
01/30/2025

๐Ÿ† Honored to announce that Cyara has once again been named a Finalist for the 2025 Best of Enterprise Connect Overall Award and the Most Innovative Use of AI Award!

This recognition reflects our passion for delivering innovative solutions that continue to push CX assurance technology forward. And it wouldn't be possible without our incredible team, partners, and customers who trust us to help deliver flawless customer experiences.

Stay tuned for more updates on the solutions that have been recognized, and more information on where to find us at Enterprise Connect!

https://lnkd.in/gkJ8XMzz

๐Ÿšจ Is Your Brand Protected Against AI Risks? ๐ŸšจAI-powered CX channels can transform your customer interactions, offering e...
01/27/2025

๐Ÿšจ Is Your Brand Protected Against AI Risks? ๐Ÿšจ

AI-powered CX channels can transform your customer interactions, offering efficiency and cost savings. But without proper oversight and guardrails, they can also expose your business to ๐ซ๐ž๐ฉ๐ฎ๐ญ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ, ๐Ÿ๐ข๐ง๐š๐ง๐œ๐ข๐š๐ฅ, ๐š๐ง๐ ๐ซ๐ž๐ ๐ฎ๐ฅ๐š๐ญ๐จ๐ซ๐ฒ ๐ซ๐ข๐ฌ๐ค๐ฌ.

๐Ÿ’ก Download our NEW white paper, โ€œAI Governance for CX,โ€ and discover:
โœ… Why human accountability is critical in the age of AI
โœ… Who should own AI governance in your organization
โœ… How to build trust and transparency in your contact center

๐Ÿ“‰ Donโ€™t let unnecessary risks endanger your success. Read more now: https://get.cyara.com/whitepaper-ai-governance.html

01/24/2025

๐Ÿš€ Tackle WebRTC-related issues with ease!

Cyaraโ€™s qualityRTC solution delivers powerful metrics and data-driven insights to help you ensure top-notch performance for your WebRTC-based applications.

Our latest blog highlights three real-world scenarios where you can leverage qualityRTCโ€™s Network Quality Score to:
โœ… Assess system performance with ease
โœ… Make informed decisions without decoding complex metrics like MOS, jitter, or packet loss

๐Ÿ” Ready to optimize your WebRTC experience? Dive into the blog now: https://cyara.com/blog/understanding-cyara-qualityrtc-network-quality-score/

Address

Cyara
Redwood City, CA
94063

Website

Alerts

Be the first to know and let us send you an email when Cyara posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share