Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. www.cyara.com To learn more, visit www.cyara.com

Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital & chatbot experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cos

t and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

03/11/2025

When it comes to IVR and global carrier testing, cheap shortcuts can end up costing you more.

Low-cost solutions often rely on simulated global networks that deliver inconsistent, unreliable results. Cyara Voice Assure is a true investment in quality. By providing real-world IVR testing and genuine global carrier assessments, we ensure your systems deliver actionable alerts, minimize wasted resources, and eliminate unnecessary troubleshooting.

Remember, if your alerts aren’t reliable, you’re paying for something you can't use. Choose quality for flawless customer journeys and global performance.

See what quality IVR testing looks like https://cyara.com/resource/ebook-automated-ivr-testing-for-contact-center-roi/

02/26/2025

When AI Gets It Wrong: The Truth About LLM Hallucinations

AI-powered chatbots are transforming customer experiences, but what happens when they generate wrong, biased, or completely nonsensical answers? ❌

From frustrating mistranslations to serious compliance risks, LLM hallucinations can damage your brand’s reputation, erode customer trust, and even lead to financial penalties.

So how can you prevent these AI failures before they impact your customers?

In our latest blog, we dive into:
✔️ What LLM hallucinations are and why they happen
✔️ The risks of AI-generated errors in customer interactions
✔️ How continuous testing & monitoring can stop bad AI in its tracks
✔️ Why AI Trust solutions are key to reliable, bias-free AI performance

If AI is part of your CX strategy, you can’t afford to ignore this. Read the full blog to learn how to safeguard your AI-powered customer interactions!

📖 Read now: https://cyara.com/blog/what-are-llm-hallucinations/

02/25/2025

The path to deploy effective AI-based CX channels is littered with obstacles.

Without the guardrails of continuous oversight and visibility, your AI-powered customer interactions can go off track, leading to frustration, compliance violations, and lost trust. In our latest blog, we break down AI Governance and CX Assurance strategies to help you take control, including:

𝐄𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡𝐢𝐧𝐠 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲: Ensure there’s a clear chain of responsibility for your AI systems. Knowing who’s in charge can make all the difference when challenges arise.
𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐳𝐢𝐧𝐠 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲: Protect sensitive customer data and communicate openly about how AI makes decisions and handles information.
𝐀𝐥𝐢𝐠𝐧𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐕𝐚𝐥𝐮𝐞𝐬: Make sure your AI solutions not only perform efficiently but also reflect your brand’s core principles.
𝐄𝐦𝐛𝐫𝐚𝐜𝐢𝐧𝐠 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: AI isn’t a set-it-and-forget-it solution. Ongoing testing and real-time oversight keep systems accurate, compliant, and high-performing.

Ready to dive deeper? Learn how to set up these guardrails and leverage AI safely to enhance your customer interactions: https://shorturl.at/suvFz

02/19/2025

#𝐌𝐞𝐞𝐭 𝐂𝐲𝐚𝐫𝐚 𝐚𝐭 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐂𝐨𝐧𝐧𝐞𝐜𝐭
📅 March 17-20, 2025 | 📍 Orlando, FL | 📌 Booth 619

We’re heading to Enterprise Connect, and we’d love to connect with you! Come see us at booth 619 to discover strategies for optimizing your customer experience with AI-driven assurance. Or schedule a meeting with our team: https://get.cyara.com/enterprise-connect-2025-register.html

𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐭𝐨 𝐞𝐱𝐩𝐞𝐜𝐭:
✅ Learn about the latest advances in AI-powered CX Assurance
✅ See live demos of our AI Trust Suite
✅ Gain exclusive insights from Cyara CEO Rishi Rana during his session:
🎤 𝐓𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐈𝐧𝐭𝐞𝐫𝐟𝐚𝐜𝐞𝐬: 𝐇𝐨𝐰 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈 𝐢𝐬 𝐄𝐥𝐞𝐯𝐚𝐭𝐢𝐧𝐠 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐀𝐈
📅 Date: Wednesday, March 19
⌚ Time: 8-8:45 a.m.

𝐒𝐚𝐯𝐞 $𝟕𝟎𝟎 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐞𝐯𝐞𝐧𝐭 𝐩𝐚𝐬𝐬 𝐛𝐲 𝐮𝐬𝐢𝐧𝐠 𝐜𝐨𝐝𝐞 𝐂𝐘𝐀𝐑𝐀 𝐚𝐭 𝐫𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: https://lnkd.in/d32R84X2

We can't wait to see you in Orlando!

02/10/2025

𝐀𝐫𝐞 𝐛𝐥𝐢𝐧𝐝 𝐬𝐩𝐨𝐭𝐬 𝐝𝐢𝐬𝐫𝐮𝐩𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞?

Join Cyara CEO Rishi Rana and SVP of Marketing Janet Vito for a fireside chat on how to 𝐚𝐧𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞, 𝐚𝐝𝐚𝐩𝐭, 𝐚𝐧𝐝 𝐞𝐱𝐜𝐞𝐥 in creating seamless customer experiences. From enhancing agent-led interactions to ensuring end-to-end visibility, this conversation will help you eliminate blind spots and elevate your CX strategy.

What You’ll Learn:
✅ How to proactively identify and resolve CX challenges
✅ The role of AI and automation in optimizing the customer journey
✅ Best practices for ensuring smooth interactions across every touchpoint

📅 Date: Thursday, February 27
🕒 Time: 11 a.m. PT

Register Now: https:/linkcuts.org/81e0hj91

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02/05/2025

Unlock your IVR’s potential with automated testing solutions!

Manual contact center testing puts an unnecessary drain on your contact center’s valuable time and resources. As the contact center environment grows increasingly complex, now’s the time to take the proactive approach to hashtag testing, boost your team’s efficiency, and identify issues before your customers are impacted.

Read our latest blog to learn how you’ll benefit from Cyara’s automated IVR testing solutions: https://lnkd.in/gXsz75Gg

02/04/2025

Last week, Cyara hosted its Sales Kickoff in Austin, where CEO Rishi Rana shared his powerful vision: 𝐞𝐫𝐚𝐝𝐢𝐜𝐚𝐭𝐢𝐧𝐠 𝐛𝐚𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐠𝐥𝐨𝐛𝐚𝐥𝐥𝐲.

As technology evolves at unprecedented speed, the bar for CX excellence keeps rising. That's why we're focused on eliminating friction and ensuring flawless interactions across every channel.

Our approach is clear:
✅ Proactively identify and resolve CX issues through comprehensive testing and monitoring
✅ Drive innovation at the speed of customer expectations
✅ Enable seamless omnichannel experiences that build trust
✅ Empower organizations with 𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐑𝐎𝐈 𝐟𝐨𝐜𝐮𝐬𝐞𝐝 𝐨𝐧 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐣𝐨𝐮𝐫𝐧𝐞𝐲𝐬, 𝐂𝐒𝐀𝐓, 𝐚𝐧𝐝 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧

These principles will guide us as we continue to elevate CX testing and assurance. As our CEO reminds us: "Every customer interaction is a chance to earn trust or lose it." In 2025, we're doubling down on our commitment to ensure our customers never lose that trust.

01/30/2025

🏆 Honored to announce that Cyara has once again been named a Finalist for the 2025 Best of Enterprise Connect Overall Award and the Most Innovative Use of AI Award!

This recognition reflects our passion for delivering innovative solutions that continue to push CX assurance technology forward. And it wouldn't be possible without our incredible team, partners, and customers who trust us to help deliver flawless customer experiences.

Stay tuned for more updates on the solutions that have been recognized, and more information on where to find us at Enterprise Connect!

https://lnkd.in/gkJ8XMzz

01/27/2025

🚨 Is Your Brand Protected Against AI Risks? 🚨

AI-powered CX channels can transform your customer interactions, offering efficiency and cost savings. But without proper oversight and guardrails, they can also expose your business to 𝐫𝐞𝐩𝐮𝐭𝐚𝐭𝐢𝐨𝐧𝐚𝐥, 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥, 𝐚𝐧𝐝 𝐫𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐫𝐢𝐬𝐤𝐬.

💡 Download our NEW white paper, “AI Governance for CX,” and discover:
✅ Why human accountability is critical in the age of AI
✅ Who should own AI governance in your organization
✅ How to build trust and transparency in your contact center

📉 Don’t let unnecessary risks endanger your success. Read more now: https://get.cyara.com/whitepaper-ai-governance.html

01/24/2025

🚀 Tackle WebRTC-related issues with ease!

Cyara’s qualityRTC solution delivers powerful metrics and data-driven insights to help you ensure top-notch performance for your WebRTC-based applications.

Our latest blog highlights three real-world scenarios where you can leverage qualityRTC’s Network Quality Score to:
✅ Assess system performance with ease
✅ Make informed decisions without decoding complex metrics like MOS, jitter, or packet loss

🔍 Ready to optimize your WebRTC experience? Dive into the blog now: https://cyara.com/blog/understanding-cyara-qualityrtc-network-quality-score/

01/22/2025

🚨 In case you missed it! 🚨
VUX World has released its first-ever insight report on the AI and CX industry, sharing key recommendations for what organizations should prioritize in 2025.

Don't miss out on the award-winning team's insights! Watch the on-demand webinar now: https://shorturl.at/PktS7

Discover how your business can thrive this year with:
✅ Successful Generative AI use cases and challenges
🤖 The rise of Small Language Models
🤑 Strategies for proving AI's value and managing costs
🎯 Why service design is critical for AI success..and much more!

📈 Start the year ahead of the curve with these essential insights!

01/21/2025

𝐓𝐞𝐜𝐡 𝐜𝐡𝐞𝐜𝐤 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐥𝐚𝐬𝐬𝐫𝐨𝐨𝐦: Make sure your voice calls are crystal clear and free of disruption!

With the rise of remote learning, teachers and students rely on VoIP systems to facilitate communication. But voice quality issues can hinder education, making it impossible for teachers and their students to understand one another.

In our latest blog, you’ll learn how to 𝐚𝐬𝐬𝐮𝐫𝐞 𝐯𝐨𝐢𝐜𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 #𝐂𝐗 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 quality and CX performance with Cyara’s automated testing and monitoring solutions. Read more: https://lnkd.in/gZd6VHeq

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Our Story

Spearline is a technology company that proactively monitors phone numbers for audio quality and connectivity globally. It is headquartered in Skibbereen, Co Cork and has offices in Waterford, Romania and India.

The Spearline platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume.

Spearline has conducted millions of test calls worldwide, resulting in billions of data-points. It has global network coverage and operates a 24 hours per day, 365 days per year support service for its international customers.