IQor Richfield

IQor Richfield iQor is a managed services provider of customer engagement and technology-enabled business process o Read, see, and hear more at iQor.com.

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy em

ployees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers.

On this episode we feature Maribel De Leon Sr. Director Customer Integration Team at iQor. She explains how project mana...
12/09/2021

On this episode we feature Maribel De Leon Sr. Director Customer Integration Team at iQor. She explains how project managers partner with Operations, HR, Legal, IT and Sales to ensure the success of new customer program implementations. Tune in!

https://bit.ly/33efcny

12/02/2021

We are excited to welcome as our new social media partner! BKN's passion for producing authentic brand experiences will elevate iQor's ever-growing social presence, connecting its irresistible and customer-centric culture across the globe.

https://bit.ly/3IgZRCP

On this episode we feature Howard Tiersky, Wall Street Journal best-selling author of Winning Digital Customers – The An...
12/02/2021

On this episode we feature Howard Tiersky, Wall Street Journal best-selling author of Winning Digital Customers – The Antidote to Irrelevance. Howard explains that your customer is on a digital transformation journey and improving the customer experience is the most important thing any business can do to impact success. Tune in!

https://bit.ly/3IeubxV

From reconnecting with loved ones to creating new happy memories together. Best wishes to you and your family.
11/25/2021

From reconnecting with loved ones to creating new happy memories together. Best wishes to you and your family.

This episode features Tarn Shant, Senior Vice President Transformation and Governance. Tarn explains our approach to dig...
11/18/2021

This episode features Tarn Shant, Senior Vice President Transformation and Governance. Tarn explains our approach to digital customer experience through technology while keeping the contact center agent at the center. Every decision we make considers the impact on the contact center agent. We ask how will this technology impact the agent? Tune in!

https://bit.ly/2YYBjwq

In this episode, we feature William Huggins, DBA, Vice President Operations, Country Lead, iQor Trinidad. William combin...
11/11/2021

In this episode, we feature William Huggins, DBA, Vice President Operations, Country Lead, iQor Trinidad. William combines his work experience, his education and his passion for the local economy to fuel his purpose-driven leadership customer experience strategy at iQor Trinidad. Tune in!

https://bit.ly/3n1Wh6M

Today we honor our servicemen and servicewomen for their bravery and sacrifice. We are grateful to those we can still sh...
11/11/2021

Today we honor our servicemen and servicewomen for their bravery and sacrifice. We are grateful to those we can still share a laugh with and to the empty seat at the kitchen table; you are in our hearts forever.

11/09/2021

Let's help one another. For others, our little help means a lot.

Let's donate today to make difference for someone tomorrow. Visit iqorqares.com to sign up.

In this episode, we feature Loren Dennis, Senior Vice President of Operations at iQor in charge of special projects. One...
11/04/2021

In this episode, we feature Loren Dennis, Senior Vice President of Operations at iQor in charge of special projects. One of Loren’s favorite projects he has spearheaded is iQor Qares. He explains how it allows iQor to provide financial assistance to iQorians in need. Tune in!

https://bit.ly/3qaJotj

We feature this episode, Chris West, a multi-award-winning copywriter and the author of the highly acclaimed book: Stron...
10/28/2021

We feature this episode, Chris West, a multi-award-winning copywriter and the author of the highly acclaimed book: Strong Language: The Fastest, Smartest, Cheapest Marketing Tool You’re Not Using. We discuss his book's key takeaways, including insights into how strong language can be deployed in customer service delivery. Tune in!

https://bit.ly/3bhaXII

In this episode, Rohan Kulkarni Healthcare Practice Lead at HFS Research, discusses the “triple aim” model, which addres...
10/20/2021

In this episode, Rohan Kulkarni Healthcare Practice Lead at HFS Research, discusses the “triple aim” model, which addresses the three pillars in healthcare: 1) improving patient outcomes, 2) reducing the cost of care, 3) enhancing the care experience through engagement. We spoke in more detail on the third pillar, enhancing the care experience, which is equivalent to the customer experience in business. Tune in!

https://bit.ly/3nfWORI

Address

Richfield, OH
44286

Opening Hours

Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 9am - 9pm
Thursday 8am - 9pm
Friday 9am - 9pm

Telephone

+18006131545

Website

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