Gladly

Gladly Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value.

Purpose-built to engage customers, not deflect them. Learn more at www.gladly.ai. Gladly is the only platform making customer service radically personal by allowing agents to communicate with customers seamlessly across channels. Gladly centers customer service around the person, not a case or ticket number, giving agents full visibility of customers in a single view. With Gladly, the world’s most

innovative consumer companies like JetBlue, JOANN, and TUMI develop lifelong customer relationships, not one-off experiences. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, and JetBlue Ventures. For more information, visit gladly.com.

04/13/2026

Agentic commerce is not shopping bots.

You buy, exchange, and discover something new — that’s one journey. AI that knows your customer can turn every conversation into a commerce moment.

Nidhi Nair breaks it down in under two minutes.

04/13/2026

When you’ve been a member for 8 years, the 30-day return policy shouldn’t apply to you. Adam Seede from Ulta Beauty on what hyper-personalization looks like when AI actually knows your guest.

Watch the full episode via the link in our bio.

02/10/2026

Resolution does not mean loyalty.

88% of customers say AI resolved their issue. Only 22% say it made them prefer the company.

The difference? Context.

Knowing who the customer is, what they’ve already said, and when to bring in a human instead of pushing another prompt.

You don’t have to pick one. Efficiency and loyalty run on the same infrastructure when the AI actually knows your customer.

Cost savings get you through the quarter. Devoted customers get you through the decade.

88% of customers say their issue was resolved.Only 22% say it made them prefer the brand.That gap is the whole story.We ...
01/29/2026

88% of customers say their issue was resolved.
Only 22% say it made them prefer the brand.

That gap is the whole story.

We partnered with Wakefield Research to survey 1,000 U.S. consumers on what they actually expect from AI-powered support. Resolution rates look healthy. But resolution isn’t loyalty.

The difference comes down to what happens when AI doesn’t work and how supported customers feel through the handoff.

AI works. Whether loyalty holds is up to you.

Download the full 2026 Customer Expectations Report. Link in bio.

Two Gold Stevie Awards. One clear message. 🏆🏆Gladly has been recognized for Best Use of AI in Customer Service and Best ...
01/29/2026

Two Gold Stevie Awards. One clear message. 🏆🏆

Gladly has been recognized for Best Use of AI in Customer Service and Best AI-Driven Customer Experience in the 20th annual Stevie Awards for Sales & Customer Service.

What the judges said:
“Outstanding people-first AI that truly enhances experience and loyalty.”
“Shows how AI can improve customer experience without losing the human touch.”
“A welcome shift in focus that values customers over tickets.”

This is what happens when you build customer experience AI to engage, not deflect.

01/28/2026

Kate Showalter (Crate & Barrel VP) on build vs. buy:

“Do we need to build the AI layer ourselves?”

Her answer: Focus on your core expertise.

Partner with experts who deliver AI that “feels like us through you.”

Full episode linked in out bio!

AI readiness in ‘26 isn’t a tools problem. It’s an infrastructure problem.Join Paul Cheek () + leaders from .ai, , , & ...
01/23/2026

AI readiness in ‘26 isn’t a tools problem. It’s an infrastructure problem.

Join Paul Cheek () + leaders from .ai, , , & to break down why AI initiatives stall and what real readiness actually looks like.

RSVP via the link in bio!

AI readiness in ‘26 isn’t a tools problem. It’s an infrastructure problem.Join Paul Cheek () + leaders from .ai, , , & ...
01/22/2026

AI readiness in ‘26 isn’t a tools problem. It’s an infrastructure problem.

Join Paul Cheek () + leaders from .ai, , , & to break down why AI initiatives stall and what real readiness actually looks like.

RSVP via the link in bio!

01/14/2026

When CX leaders stop talking theory and start solving real problems.

Last year in Nashville: 200+ leaders. Real strategies. Real breakthroughs.

May 4-6 in Atlanta: We're doing it again.

How do you build AI that engages instead of deflects?

How do you prove CX drives revenue?

How do you design for customer devotion?

Get answers. Build your network. Leave ready.

Register now: https://bit.ly/49kq5DW

Where customer love meets AI outcomes. 💚

From finalist to winner.We're proud to share that Gladly won the Best Unified Customer Experience from at Vendors In Par...
01/12/2026

From finalist to winner.

We're proud to share that Gladly won the Best Unified Customer Experience from at Vendors In Partnership Award!

Huge congratulations to Jezzica Bellitti and Emilio Di Zazzo for representing our team at the ceremony.

This recognition reflects what we're building every day: customer experience AI purpose-built to engage customers instead of deflecting them. The best retailers are proving you don't have to choose between operational efficiency and the customer devotion that creates lasting business value. You can deliver both.

To our customers who make this work possible: this award is yours.

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