02/12/2025
Sometimes when things don't go your way, they go your way.
Tonight I am having dinner, on the house, at the Mediterranean restaurant in the Intercontinental Hotel in Buenos Aires. I've ordered a Caesar salad and a ribeye with mushrooms, and a glass of their upper level red wine to go along with it. (The sommelier just came by to ask me what I would like to have with my dinner. After a short conversation we went with an Argentinian white to go with my Caesar salad and a special edition Malbec for my steak.)
I guess I’ve gotten ahead of myself a little bit here. I started talking about the dinner, rather than why the dinner is on the house.
So it all started with my first room on the 14th floor of the 19 floor Intercontinental Hotel, a four and a half star hotel with a great reputation. I have some status at the hotel group having purchased their stupidly expensive credit card and a whole bunch of points primarily for this trip. In fact, I am a 'Platinum elite" member of the IHG group. Once I stay seventy more nights in the IHG group, I will become a 'Diamond Elite' member. But let's not get ahead of ourselves here. I'm a Platinum Elite member and that gains me an automatic upgrade at any hotel that I’ve picked inside of the IHG group. This status level shifted me into a very nice room on the 14th floor, which had an unfortunate scenario in that the aroma when entering reminded me of a nineteen sixties boy scout camping latrine. This, of course, may me wonder what room they would have given to somebody who is only 'Gold Elite', much less ‘Silver Wannabe” or my former status level, ‘Talc’. But I digress. The powers that be very kindly moved me to a nicer room on the 17th floor. I was quite happy with that until I went to bed, at which point I realized my room was directly next to the three elevators which were constantly going up and down at rapid speeds (which is nice if you’re on the elevator, but not so nice if you’re listening to them all night long) since this hotel is not only the home of many airline crews, but also the choice for Viking cruise lines which had a 350 passenger ship leaving the next morning or the morning after that, and those passengers were definitely arriving throughout the night. The result of that was no sleep.
Dreary eyed and dragging I went to the concierge lounge the next morning (I had spent $50 a day for this, another upgrade) in order to have a double espresso and a little breakfast. I mentioned my plight to the young lady receptionist, then I gave her my room number which allowed me into the lounge but the next thing I knew, a concierge came up to move me from my upgraded room to yet another upgraded room. This one on the 18th floor and was a freaking sweet, suite. I certainly did not deserve this but I was not going to complain about having something this nice which also included a gift of a platter of fruit and some wonderfully delicious chocolate macaroon cookies which I should not have eaten all of, but misery loves company and the only company I had was chocolate macaroon cookies and fruit.
Life was good and I was happy.
Unpacking, which I do when I’m staying in a room for more than one or two nights, there was a smile on my face.
But then I had to laugh… It was was a hearty laugh and one which was accompanied by a tiny bit of nervousness since I was laughing in the middle of taking a shower in a bathroom with absolutely no light. I mean it was pitch black (I had already pulled the blackout curtains closed so there was literally no light in the room whatsoever) and I’m surrounded by glass, soaking wet, soaped up, And I’m laughing so hard I’m almost crying, as in what else could possibly go wrong at this point? I couldn’t even remember if the door to the shower it opened up towards the shower or outwards, I did figure that out though and managed to find a towel to wipe the water and soap out of my eyes. That didn’t help me see any better since, as I said, it was pitch black. So now like an elderly man who has just lost his sight I am feeling my way through the shower room, the toilet room is on the other side of an entryway, gingerly touching counters and walls and hoping that I don’t stumble over something in a search for my cell phone which I know has a flashlight on it. I’m shuffling one foot in front of the other not wanting to stub my toe and rip off a toenail, which I have done before, and I don’t recommend to anybody whose name is not Mengele. But there are also empty spaces where I’m not touching a wall or a counter or the bed in my hand outstretched is searching for any clue as to where I am in the room and where my phone might be. Ahh… I found the bed so now I know where I am and I can relatively quickly work my way around the bed to the counter where I know my phone is sitting. and thanks to the gods it was in fact there and wasn't out of battery. I turned the flashlight on went to the door to my room, noticed that the hall light actually was on outside of my room but there was no light in my room so I flipped all the switches. Nope, no light. This informed I found the phone dialed ‘0’. Reception answered and I let them know of my plight. About 6 minutes later lights came on in my room. Life was once again good. That is, until I woke up at 5:00 in the morning freezing since the temperature at which I had set my air conditioner to was not the temperature which the air conditioner wanted to be at. This air conditioner was used to working with teenage children who have metabolisms that burn up calories much akin to sitting on the sunny side of Mercury whereas my own is much closer to that of Pluto and it's much harder to stay warm. Once again I turned on the flashlight on my phone in order to be able to read the thermostats and turn them off completely which did in fact work.
So what happened next was what brought me to the hotel’s restaurant and a very enjoyable meal, gratis. I was sitting in the lounge having a glass of champagne when the manager on duty, Adrian Perez, It came in and introduced himself and let me know that he had heard of my situation edge asked if there is anything else he could do to make my stay enjoyable. I told him a story of my own about how service sometimes gets mucked up and it’s no fault of the people who are providing this service it’s just that God sometimes likes to play games with his toys, us humans. How in my own business when something like this went wrong I would let my client know that I was going to fix it come on give them a discount for future trades, and that they needed to know that for the next month or so other things were going to happen to their account that were totally unrelated but it's just the way it went. Their account was the one that had been chosen to be messed with for the next several weeks and if they were patient I would make sure they were taken care of. I told him this inside of that I felt like God felt like it was my turn at this hotel to have things go hilariously wrong, that I knew that he was doing everything he could to make It right, but he didn't have a chance since it was a higher power that was playing with us. We laughed a bit and I thought that was the end of it. But once again I was wrong. That afternoon I was in the bar having a Manhattan made by their most enjoyable bartender Nicholas when Mr. Perez came in and started talking with me again. I told him of my experience the previous night at a high end restaurant by the name of Roux And how I was disappointed in not only their service, but the quality of the steak I was served. Argentina is known for their beef and my thought perfectly cooked was not nearly as good as ribeye’s that I’ve had at home. I asked him for a recommendation for another restaurant that I could go to and have a really great steak and he said “I’m going to do something for you.” And with that he gave me a certificate for dinner at the Mediterranean restaurant right there in the Intercontinental hotel and that is why I’m here.
Things could not have gone much more wrong at this stage of my trip, but then they couldn’t have been any better either. I’m actually finishing up this story at the airport lounge in Buenos Aires, my KLM flight delayed for who knows how long and yet I still have a smile on my face.
Life IS good.
Ole John