07/29/2026
My goal is not simply to complain about the Walmart Schenectady Pharmacy Department but to help ensure that all customers are treated with professionalism, courtesy, and respect, and that communication regarding prescription availability is handled consistently and responsibly... I TOLD CORRUPT PHARMACIST MARK SMITH THAT THE ELDERLY AND SICK DO NOT HAVE TIME TO TRAVEL BACK AND FORTH, ESPECIALLY IN THE RAIN, DUE TO HIS LACK OF CONSIDERATION AND LACK OF COMMUNICATION REGARDING THE AVAILABILITY OF PRESCRIPTIONS. He’s totally incompetent and rude. The entire staff always seems stressed and unaware of why customers receive texts that a prescription “is filled,” only to arrive at the pharmacy to regrettably find out that their prescription(s) are not ready.
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Thirty-six (36) years ago, I lived in the Berkshires, where two RNs (Registered nurses) and several pharmacists were ARRESTED and went to PRISON for writing phony prescriptions that the corrupt pharmacists filled and were SOLD ILLEGALLY on the street to drug addicts and wealthy people. Remarkably, last month, corrupt pharmacist MARK SMITH LIED. He told me that he “only had 1 box of 3” of the Walmart TEXT I received CONFIRMING that ALL THREE [3] BOXES of my prescription were ready for pickup.
When I complained to the cashier, MARK SMITH “magically” produced ALL THREE BOXES of my prescription… The cashier shook her head in dismay at the pharmacists and could NOT explain WHY he lied, so I said nothing, checked out my Mounjaro, and left. WHY DID "PHARMACIST MARK SMITH" LIE?
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MARK SMITH IS EVIDENTLY UNETHICAL AT THE VERY LEAST AND INCOMPETENT, , and Town of Rotterdam.
Walmart Pharmacist Mark Smith is incompetent because most customers’ prescriptions are on AUTO-REFILL. Yet, the pharmacy there is always ignorant about the inventory on hand, and OFTEN LIES about quantities of popular prescriptions, and “STEAL FROM PETER TO PAY PAUL” —taking part of customers’ already filled prescriptions to give to other customers.
https://www.youtube.com/watch?v=GQMxzX0_Ql4
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What’s funny is that I can easily change my prescriptions to three competing pharmacies in my area, and Walmart is NOT my insurance company’s number one preferred pharmacy (it was just closer to the area I travel towards during the day and week, when I drive out the rear parking lot to go spend time with friends in Rotterdam). 😜😆🥺… I think two other pharmacies offer lower-priced prescriptions than this big box chain store.
It’s unbelievable how rude staff members can ruin a business and turn off customers. Nevertheless, it was important to TAKE A STAND and EXPOSE this corrupt pharmacist, who is inconsiderate to customers’ medical needs and wastes gas and time.
I TOLD CORRUPT PHARMACIST MARK SMITH THAT THE ELDERLY AND SICK DO NOT HAVE TIME TO TRAVEL BACK AND FORTH, ESPECIALLY IN THE RAIN, DUE TO HIS LACK OF CONSIDERATION AND LACK OF COMMUNICATION REGARDING THE AVAILABILITY OF PRESCRIPTIONS,
Walmart Schenectady, , , , , , , , , , ,
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At no time was I threatening or violent.
I simply voiced what I believe was legitimate constructive criticism regarding POOR customer service, INCONSIDERATION FOR CUSTOMERS' GAS EXPENSE AND TIME, and his NASTINESS AND POOR LEADERSHIP by Walmart Schenectady Pharmacist Mark Smith, whom I have now confirmed is a CORRUPT person.
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Re: Walmart Store #02264 – Pharmacy Customer Service Complaint Regarding Pharmacist Mark Smith:
To Whom It May Concern,
I am writing to file a formal complaint regarding my experience with Pharmacist Mark Smith at Walmart Store #02264 on Wednesday, July 29, 2026, at approximately 3:34 p.m. Eastern Time (timestamp reflected on my receipt: 15:34:57).
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The purpose of this letter is to document what occurred and to request that Walmart investigate the matter and respond appropriately.
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THE PHARMACIST WAS INCOMPETENT AND INCONSIDERATE TOWARDS A CUSTOMER'S LIFE-SAVING INSULIN NEEDS!
On Tuesday, July 28, 2026, Mr. Smith telephoned me to advise that my insulin prescription could not be completely filled because the pharmacy was out of stock. During that conversation, I specifically asked whether at least one vial was available. Mr. Smith placed me on hold, checked the inventory, and returned to tell me that one vial was available.
However, I never received a follow-up call informing me that the insulin had been restocked and that my entire prescription could be filled. Had I driven to the pharmacy expecting only one vial to be available, I would have made an unnecessary trip. In my professional opinion, when circumstances change after a promise has been made to a customer, the customer should be contacted promptly as a matter of courtesy.
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When I visited the pharmacy on July 29, I was speaking with the cashier regarding my prescription when Mr. Smith repeatedly interrupted our conversation by calling out from behind the pharmacy counter. As I explained that I had not received any follow-up telephone call, his tone became increasingly defensive and confrontational.
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Mr. Smith then informed me that it would take approximately five minutes to complete filling my prescription. I agreed to step out of line so I could complete all my purchases at once once the prescription was ready. Despite my cooperation, he instructed the cashier to leave my merchandise on the counter, which I found unnecessary and discourteous.
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This was not an isolated incident. During my wait, another customer arrived believing that a prescription was also supposed to be ready. As we briefly discussed our similar experiences, Mr. Smith again interrupted our conversation from behind the pharmacy counter. At that point, I expressed my concerns directly to him about what I believe is poor communication and customer service. I explained that I have worked in sales and customer service for more than 41 years and that when I make a commitment to a customer, I believe it is my responsibility to notify that customer if circumstances change. I also stated that while customers are not always right, they should always be treated with courtesy, respect, professionalism, and kindness.
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Rather than acknowledging my concerns or attempting to resolve the situation, Mr. Smith became increasingly argumentative. He did not apologize or acknowledge that communication with me could have been handled better. Instead, after I informed him that I intended to contact Walmart Corporate about my experience, he called store security and told me that this would be the last time I would be permitted to have my prescriptions filled at the Walmart Schenectady location. * FYI: CORPORATE WALMART CALLED ME TO INFORM ME THAT PHARMACIST MARK SMITH CANNOT BAN ME FROM THE PHARMACY OR THE STORE, AND THAT I CAN CONTINUE TO FILL MY PRESCRIPTIONS THERE. Thank you!
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Regardless of Corporate Walmart's disciplinary actions against CORRUPT "PHARMACIST MARK SMITH," I found his response to be RETALIATORY and entirely UNACCEPTABLE, IMMATURE, and disproportionate to a customer's expression of concern about service. At no time was I threatening or violent. I simply voiced what I believe was legitimate constructive criticism regarding customer communication and professionalism.
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I have also personally witnessed occasions in the past where I believed customers at this pharmacy were treated discourteously. Effective communication regarding prescription availability is especially important because many elderly, disabled, VETERANS, and ordinary and everyday customers depend on medications for chronic medical conditions and may spend significant time and money traveling to and from the pharmacy.
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ACCORDINGLY, I STILL RESPECTFULLY REQUEST THAT WALMART CORPORATE AND THE STORE MANAGEMENT:
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1. Conduct a thorough investigation into this incident, including reviewing any available surveillance video and interviewing employees who witnessed the interaction.
2. Determine whether Walmart's customer service and pharmacy communication standards were followed.
3. Provide A WRITTEN RESPONSE addressing the concerns outlined in this complaint, which to date they have NOT.
4. If Walmart determines that my concerns have merit, provide a WRITTEN APOLOGY for the manner in which this situation was handled and take any corrective action deemed appropriate. TO DATE, I HAVE NOT RECEIVED A WRITTEN APOLOGY. Therefore, I will keep this video up even though Walmart tried to have it banned by YouTube over so-called "privacy concerns" and the use of my video featuring the image of corrupt "Pharmacist Mark Smith's".
*** THEREFORE I BLACKED OUT MARK SMITH'S FACE (lol).
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My goal is not simply to complain about the Walmart Schenectady Pharmacy Department but to help ensure that all customers are treated with professionalism, courtesy, and respect, and that communication regarding prescription availability is handled consistently and responsibly... I TOLD CORRUPT PHARMACIST MARK SMITH THAT THE ELDERLY AND SICK DO NOT HAVE TIME TO TRAVEL BACK AND FORTH, ESPECIALLY IN THE RAIN, DUE TO HIS LACK OF CONSIDERATION AND LACK OF COMMUNICATION REGARDING THE AVAILABILITY OF PRESCRIPTIONS. He’s totally incompetent and rude. The entire staff always seems stressed and unaware of why customers receive texts that a prescription “is filled,” only to arrive at the pharmacy to regrettably find out that their prescription(s) are not ready.
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, Better Business Bureau, Times Union, WRGB CBS 6 News, Albany, WNYT NewsChannel 13, New York State Attorney General, NAACP Schenectady Branch 2175, NYSDOH - New York State Health Department, Walmart Schenectady, Walmart, , ,
UPDATED 7/30-26—My goal is not simply to complain about the Walmart...
