When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
2. If we can reach you within one hour, you’re in!
3.What is included in a standard cleaning? Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
4. How much will it cost? We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
5. Do you bring your own cleaning supplies, products and equipment? We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
6. Can I request special tasks or extras? Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
**Pricing and Policy**
1. Can I apply a coupon to an existing appointment? Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
2. Why are vouchers for first time customer only? We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
3. I bought a voucher how do I redeem it? In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
4. How do I refer a friend? Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
**Manage your account**
1. How do I log into my account? Visit our customer page at https://finestcleaningservice.launch27.com/login
2. How do I change my password? You can submit a password change request on the customer login page at https://finestcleaningservice.launch27.com/login
3.How do I reset my password? Log into your account at https://finestcleaningservice.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
4. How do I change my address? Log into your account at https://finestcleaningservice.launch27.com/login and update your address on file.
5. How do I change my credit card? Log into your account at https://finestcleaningservice.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
6. How do I book my first appointment? Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
**Trust & safety**
1. Can I trust my cleaning professional? All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
2. What happens if something goes wrong during my appointment? If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
3. Is my billing information kept safe and secure? We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
4. Do the cleaning professionals go through a background check? Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
5. What is your 200% satisfaction guarantee policy? If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
6. What is your refund policy? If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.
