17/01/2025
Hello dear customer ,
Thank you for your great feedback. On behalf of the company, we share our sympathy with you for such nuisance that occurred to you and your crew which had created a bad day and experience for you and your crew.
However, we really value this negative feedback as this will help us improve the service that we are providing so that we can increase customer satisfaction in the future
According to your feedback, we have identified certain problems and then we also highlighted some solutions or measures as immediate rectification to the issues at hand and also to avoid any potential problems of the similar nature:
Problems Identified
1. Wasting time-Refilling Fuel at the station
2. Not sticking to Iternary β for Example, wanting to visit Kava Bar when itβs not in the Iternary
3. Car Broke down at Nanda Blue Hole
Solutions to the Problem identified
1. Drivers will be advise through briefings on what they should do before, during and after the tour. For example, before the tour β They should ensure the vehicle goes through a proper check and need to refill the vehicle the day before the tour and also maintain high standard of cleanliness
2. The Driver was advised not to repeat the same mistake again as that will ruin guest experience meaning customers will not be happy. The Drivers will be encouraged to stick to the Iternary that was booked so that guest can have more time visiting the places they have booked for and have a great day.
3. Basic Vehicle Checks will be done by an approved mechanic so the vehicles are check for any faults so the immediate action can be taken to address the issue in hand in preparation prior to the day of the tour
All in All, we are continually committed to the improvement of customer Service and therefore taking pride in listening to our customers and then laying down solutions or measures that will seek to rectify those issues
Thankyou so much for touring with us and we are wishing you safe journey back to your remaining stops and back home.