BuuPass

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BuuPass Book your bus, train or flight tickets in East Africa with buupass.com or *877 #! Digital ticketing for long-distance buses in Kenya.

Save time and money by booking ahead! Dial *877 # or visit buupass.com to book!

Masaa ni ya kuenda Mtaa! Term 3 is officially winding down, and it’s time for students to head home for the long break! ...
19/10/2026

Masaa ni ya kuenda Mtaa!

Term 3 is officially winding down, and it’s time for students to head home for the long break! Parents, usikwame last minute — book ticket ya student mapema ndio safari iwe smooth kabisa!

Book on buupass.com

14/10/2026

Nairobi ➡️ Arusha for only KES 2,500! 🚐

"Usikubali mwaka iishe kabla hujaenda Arusha!" David, who has been driving with Impala Shuttle for 3 years, is giving you all the pro tips for a stress-free trip:
⏱️ Journey: 5–6 hours to Arusha | 6–7 hours to Moshi
📄 Requirements: Passport / Temporary Passport + Original ID and Yellow Fever Card.

💡 Pro Tip: Didn't get your Yellow Fever Card in time? No stress — David and the Impala team will help you at the border!

From hiking Mt. Meru & Mt. Kilimanjaro to enjoying Arusha's affordable nightlife, Arusha is the ultimate budget-friendly escape! Book your seat now on the BuuPass App or visit www.buupass.com!

12/10/2026

Cake, gifts, and endless good vibes! 🥳🎂🎁

Here’s how we wrapped up Customer Service Week at BuuPass! Our team works hard every day to keep your travel experiences smooth and stress-free, so celebrating them was a no-brainer! 💖✨

A massive THANK YOU to our amazing travellers and partners for trusting us with your journeys. We couldn't do this without you! 🙌

Time to hit the road? Book your next trip at www.buupass.com or download the BuuPass App!

Happy Mazingira Day 2026! 🍃Every journey is better when we preserve the places we visit. Today, let’s pledge to travel r...
10/10/2026

Happy Mazingira Day 2026! 🍃

Every journey is better when we preserve the places we visit. Today, let’s pledge to travel responsibly — properly disposing of waste, reducing single-use plastics, and keeping our environment clean and green.

GavanPass

07/10/2026

Our Customer Service Manager, Maggie, gives us a peek into how our support team turns unexpected travel hiccups into smooth journeys!

From helping passengers find alternative routes to proactively supporting our operator partners, empathy is at the heart of everything we do. Behind every booking is a person with a plan, and we’re honoured to be part of yours.

Thank you for travelling with us! 🙏✨

Happy Customer Service Week! 🎉

06/10/2026

In the spirit of Customer Service Week meet Amudava our Dev Ops
Who makes sure alongside other techs, that the buupass engine runs properly and smoothly. That your ticket booking process is smooth and that you have a good ex0eriwnce with our service!!!

05/10/2026

"Being customer-centric isn't just a paper value — it's in our DNA."

This Customer Service Week, our Co-Founder and Co-CEO Sonia Kabra breaks down what excellent service delivery means at BuuPass. Whether you’re booking a bus, flight, or hotel, or partnering with us as an operator, every team member at BuuPass is dedicated to giving you the best experience possible.

Thank you for trusting us across 30 million+ bookings! We look forward to serving you even more.

Happy Customer Service Week! 🥳

📞 Booking support or enquiries: 0715 763362

GavanPass

FRAUD ALERT: Beware of ticket scammers!Planning to travel with Abuya Modern? Stay safe and make sure you book through th...
30/09/2026

FRAUD ALERT: Beware of ticket scammers!

Planning to travel with Abuya Modern? Stay safe and make sure you book through the official channels only.

🎫 Book via BuuPass: buupass.com
📞 Or contact Abuya Modern directly: 0737 000 002 | 0722 151 518

⚠️ Do not book or make payments through unofficial agents or numbers. Always verify before you pay.

Kaa Rada, usigongwe!

Customer service isn’t just about solving problems. It’s about listening, learning and improving the journey. 💙At BuuPas...
28/09/2026

Customer service isn’t just about solving problems. It’s about listening, learning and improving the journey. 💙

At BuuPass, every customer interaction gives us valuable insight into what travellers need — from smoother payments and simpler bookings to better communication and stronger experiences with our travel partners.

That’s why our Customer Service team plays such an important role. They connect travellers, technology and our partners, helping us continuously improve how we move people.

Because great travel experiences aren’t built by technology alone. They’re built by listening to the people who use it.

As we prepare for Customer Service Week, we renew our commitment to you — our customer. ❤️

Read more: https://blog.buupass.com/posts/beyond-the-ticket-buupass-customer-service-the-heartbeat-of-your-stress-free-journey/

Address

Bishop Magua Buidling, Ngong Road
Moi
00100

Opening Hours

Monday 07:00 - 19:00
Tuesday 07:00 - 19:00
Wednesday 07:00 - 19:00
Thursday 07:00 - 19:00
Friday 07:00 - 19:00
Saturday 07:00 - 19:00
Sunday 07:00 - 19:00

Telephone

+254715763362

Website

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