Pre-amble: Social Responsibility
We are implementing protocols for combatting Covid-19 in a socially responsible manner. We
Therefore confirm our commitment to the following:
• Elimination of single use plastic
• Utilising sanitising chemicals which comply with WHO standards and are SABS approved, but are
Also environmentally friendly, making the least negative impact possible. The sanitary wipes,
Soaps and sanitizers we use, must be biodegradable where possible.
• The use of material masks is recommended. All surgical masks will be disposed of in a responsible
Manner.
• Staff will be trained to stay focussed on being socially responsible and to maintain our existing
Initiatives, whilst following Covid-19 protocols. All Offices
• Office and administration procedures
• Smokers areas
• Guides / Drivers – training
• Guides / Drivers – operational matters
• Vehicle protocols and “in motion” procedures
- Coaches
- Sedans
- Open Game Drive vehicles
2. Large Transport Depots – Johannesburg and Cape Town
• Technical workshops
• Security booths on our premises
Summary of standard protocols
• Temperature screening on arrival and departure (person to wear face mask and gloves)
• If temperature is higher than 38°C, go home, either with own transport or after following
Isolation procedure (using isolation room) and arranging safe transport home
• Record temperature, as well as self-declared and observed symptoms (arrival and departure)
• Sanitise hands and feet before entering premises
• Social distancing maintained by floor markings in all communal areas
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• All surfaces sanitised after use by someone other than the regular user
• Bathrooms and kitchen areas sanitised x3 per day, and individually, after use
• Only paper towels are to be used to dry hands
• Only no-touch bins are used to dispose of waste
• One person at a time in kitchen area. Sanitise all equipment used after use.
• Use own cutlery and crockery; wash in hot water, with soap, after use
• Meetings must be pre-arranged. No drop-in visitors.
• All visitors must wear face mask
• Workshop areas are operated according to strict protocols
• Hard surfaces of vehicle interiors, handles and other surfaces are sanitised after every use
• Aircon filters are regularly cleaned, according to manufacturer’s instructions
• Air cons in buildings are substituted with fresh air, where possible, and direct sunlight will act as
a sanitising agent
Daily Management functions
• Sign off on registers – arrival / departure / bathroom & kitchen cleaning / office cleaning
• Create- and communicate work shifts, arrival- and departure shifts, lunch shifts, etc
• Ensure compliance to protocols in work area
Pre-return actions
Offices
1. All offices to be thoroughly cleaned by specialised sanitising / cleaning staff
2. Appoint COVID-19 Compliance Officer and national committee
3. Complete Risk Assessment
− All staff to complete health questionnaire
− identify exposure levels of staff who will return to the Depots
− categorise all staff members in high / medium / low risk categories
− identify high contact activities
− identify vulnerable workers
4. Finalise protocols for all areas of the business
− Office ventilation
− Communication
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− Arrival at- and entry of premises
− Dispatching of Drivers and Guides
− Kitchens and bathrooms
− Receiving goods
− Visitors and meetings
− Use of communal equipment, such as printers
− Designated smoking areas
− Protocol when symptoms appear while at work
− Protocol when a staff member tested positive for COVID-19
5. put up notices with information and symptoms at all offices
6. Put marking on the floor where necessary, to assist with social distancing
7. Identify and prepare isolation areas / rooms
8. Staff members organised in work shifts with specified arrival times
9. Determine ‘arrival duty’- and ‘departure duty’ roster
10. Demarcate arrival-, delivery- and dispatch areas to enable 1.5m social distancing and the safe
Receipt of articles
11. All desks moved to seat staff 2m apart
12. Establish weekend safety protocols (e.g. zonation, etc)
13. Notify all staff members of the following prior to their return to the office:
− Notify staff of travel- and workplace protocols
− Inform staff that they must stay home if they are sick or have any COVID-19 symptoms. This
Information must be reported to their manager and recorded.
14. Prepare return-to-work training for staff members
Vehicles
1. Deep clean and sanitise all vehicles
2. Install automatic, non-touch hand-sanitizer dispensers (front and rear doors of coaches)
3. Source and order printed guidelines for passengers, based on the RSA government directives
4. Floor markings and stickers to prohibit passengers from entering the driving area (boarding will
Preferably be from rear entrance only)
5. Include sanitising protocols in pre-departure vehicle check
6. Identify measures to ensure that certain seats are not used (e.g. soft toys in seat)
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7. Remove unnecessary loose items
8. Screen off the last four rows of coaches for isolation purposes, if passenger starts showing
Symptoms on route
9. Install protective screen for Driver
10. Develop pre-boarding and pre-exit instructions (verbal; TV screen)
11. Clean all aircon systems and install additional air filters for added protection
12. Sanitising fog/mist to be dispensed through the aircon system, to clean both the system and the
Interior of the vehicle
13. Identify and create a ‘cleaning stock’ area (shelf or container), where cleaning products and
equipment can be kept
14. Sanitise all company-owned microphones and purchase additional microphone sleeves
Office and administration procedures
Arrival at- and departure from premises and workspace
Basic process: # temperature screen # record symptoms # sanitise feet and hands # safely enter
Premises # re-sanitise on arrival at workstation # safely dispose of bio hazardous items
Action Responsible person Materials needed
• On arrival: temperature screen
• Temperature higher than 38°C: GO HOME
- Own transport: leave immediately
- Public transport: follow isolation room
Procedure and arrange safe transfer
Back home
• Temperature, time of arrival and symptoms
Of any kind recorded and signed off
• Record both observed symptoms and
Declared symptoms
• Repeat the procedure upon departure for
Staff members
Person on ‘arrival duty’ − No-touch thermometer
− File with registers
− Facial mask, gloves &
Perspex mask
• Sanitise soles of feet and hands Person on ‘arrival duty’ Sanitizer
• When using stairs, avoid touching
Handlebars, where possible
Self-policing
• On arrival at working-space: sanitise hands Self-policing Sanitizer
• Dispose of gloves and other disposable items
In bio hazardous container
Bio hazardous container
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Use of bathrooms, kitchen, and common areas
Basic process: # thorough sanitising x 3 per day, keeping register # enter facility after self-sanitising,
Wearing face mask # one person at a time # disposal using no-touch bins
Action Responsible person Materials needed
• Bathrooms, kitchens, lifts, rails, and handles
Must be sanitised on arrival (7:00 / 8:00), at
11:00 and at 14:00
• Cleaning actions to be signed off on register
• Register signed off after every sanitise
• Use only paper towels
Cleaner
Cleaner
Designated person
Cleaner
− Facial
−Designated cloths
− Sanitising detergents 70%
Or more alcohol
− Paper towels
• One person at a time to use kitchen
• Wear facial mask
• Sanitise hands before entering or wear
Disposable gloves when using facility
Manager and staff Gloves (disposable or not)
• Dispose of kitchen rubbish in no-touch bins
• Dispose of gloves in bio hazardous container
− No-touch bins
− Bio hazardous container
Communal equipment
Action Responsible person Materials needed
When using the gym:
• Sign in and out when using the gym (using
Own pen): name; telephone number; time
Of arrival; time of departure
• Maximum of 5 staff members at any time
• It is compulsory for users to bring own
Sanitizer and cloth
• Every piece of equipment must be wiped
Down with sanitiser before and after use
• Gym equipment and exercising area must
Be cleaned and sanitised once a day
• Deeper sanitising of the gyms once week,
With the use of a fogger
Users
Cleaner
− Register
Biometric system:
• Systems are deactivated during the day. Doors are kept open to reduce touch
Person on ‘arrival duty’
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• All staff members who arrive at the office
before ‘arrival duty’ starts, must use the
biometric system.
• Doors are closed at a set time. Staff
departing thereafter, must exit by using the
biometric system. Sanitise hands before
using the control panel. Staff members selfpolicing
Use of printers, scanners and other communal
equipment (such as staplers, cupboards, etc):
• Sanitise surfaces before and after use Staff members
Goods-receiving / reception area
Basic process: # temperature screen & record of information # sanitise feet and hands # safely enter
premises # delivery received wearing face mask and gloves # sanitise goods’ covering # sun exposure
where possible # re-sanitise receipt counter after delivery # safely dispose of biohazardous items
Action Responsible person Materials needed
• Temperature scan
• Record the following:
- name and surname of delivery person
- mobile number of delivery person
- delivery company
- contact number of company
- specify nature of delivery
- person to receive delivery
- time of delivery
- temperature
- observed- and declared symptoms
Security − No-touch thermometer
− Register for records
− Hand sanitiser
− Reusable face masks
When entering building, the person:
• Wears a face mask
• Has sanitised hands and feet
Person receiving goods
Area where goods are received:
• Counter sanitised after each visit
• Person receiving wears facial
• Person receiving wears gloves, where
necessary
• Parcels / mail / goods are received- and
surfaces sanitised
• Mail is opened and handled while wearing
gloves (disposable or non-disposable)
Person taking receipt − Designated cloths
− Sanitising detergent
− Fine spray sanitiser for
paper products
− Gloves
− Biohazardous container
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• Where possible, place goods in the sun for 2
hours
• Dispose of disposable items in biohazardous
container
Before leaving the premises:
• Retake and record temperature Security Sanitising products
Delivery register
Meetings
Basic process: # meetings on authorised invitation/pre-arrangement only; no walk-ins #
temperature screen and record of information # sanitise hands and feet # safely enter premises #
maintain social distance of 1.5m at all times # use stairs # re-sanitise on arrival at meeting room #
safely dispose of biohazardous items # cleaners to sanitise all surfaces after meeting concluded
Action Responsible person Materials needed
• Meeting rooms cleaned and sanitised after
each meeting
• Record cleaning actions & time of cleaning
• Sign off each post-meeting sanitising
Cleaner
Cleaner
Designated person
− Facial masks
− Designated cloths
− Sanitising detergents
− Meeting room cleaning
register
• Visitor arrival- and building entry
procedures followed
Security and/or
Receptionist
• All attendees to maintain 1.5m distance
• Use discretion based on size of room, but
no more than 8 people per meeting room
All staff
• Seats and seating area to be free of items
and sanitised after each use
Cleaning staff /
reception person
−Designated cloths
− Sanitising detergents
• Wear facial masks throughout meeting All staff
• Meeting time limit: 1 hour
Sales calls and external meetings
Action Responsible person Materials needed
• When appointment is confirmed, complete
internal register per individual, stating:
- Contact person who scheduled visit
- Person which will be visited
- Number of attendees to meeting
- Purpose of meeting
- Date of meeting
Staff visiting external
people
− Register
− Sanitiser
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- Time of meeting
- Who will travel with you?
• Staff must take own sanitiser with them on
visits and observe Company protocols, if the
venue they visit does not follow strict safety
protocols
• Upon return to the office, follow arrival
protocols: record temperature and
symptoms; sanitise soles of feet and hands
Designated smoking areas
Basic process: # Identify designated smoking area where social distancing is possible # smoke only
own ci******es # maintain 2m distance from all other people # use ashtray without touching it
Action Responsible person Materials needed
• Sanitise hands on arrival at smoking area
• Smoke only your own ci******es
• Use ashtray without touching it. Sanitise
any surfaces that are touched
• Stay within demarcated area to maintain
2m distance from other smokers
Smokers - Demarcated smoking areas
- One ashtray per area
When symptoms appear while at work (isolation room)
Basic process: # isolate staff member # arrange safe transport home # arrange testing # ensure selfisolation at home # monitor and document symptoms
Action Responsible person Materials needed
• Maintain a sanitised room / area for
isolation purposes
Cleaner & Manager Cleaning register
• Designated COVID-19 Officer will es**rt
staff member with symptoms, wearing face
mask
• Isolate staff member immediately, avoiding
all other people
• Arrange safe transport home (protecting
the driver of the vehicle). The Driver must
follow arrival safety protocol on return
• Contact someone at place of residence (if
possible) and ensure self-isolation on arrival
COVID-19 Officer Protective clothing
Shoe cover
Disposable gloves
Driver to wear face mask
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• Arrange for testing
• Initiate daily monitoring- and recording of
symptoms
• Notify authorities of positive test outcomes
• Sanitise working environment
• Conduct risk assessment and identify
possible exposure
• Instruct self-isolation, if necessary
• Staff member may only return to work if
they tested negative and are symptom-free.
• Personal hygiene training must take place
• Person must be closely monitored
Security booths on our premises and cleaning of vehicles
Basic process: # Security Guards self-sanitise # sanitise all surfaces on arrival for new shift
Action Responsible person Materials needed
When the shift changes for Security Guards:
• Security Guard on duty must wear face
mask during shift hand-over
• Temperature screen new Guard and record
temperature in register
• Sanitise hands before entering
• Sanitise work area, bathroom and all
equipment that will be used: telephone,
radio, camera system
• Guard departing: sanitise hands
Security Guards - Hand sanitiser
- No touch thermometer
- Sanitising cleaning
detergents
- Area-specific cloth
Each Security Guard must do the following:
• Use own pen and do not share
• Use own clipboard, do not share and do not
touch another person’s clipboard
• Follow delivery protocols:
- Maintain social distance
- Temperature screen
- Sanitise hands and feet
- Provide facial mask
Self-policing - Introduce system where
every person has a specific
workspace and area to
keep clipboard, etc.
- Face mask, gloves
- Floor markings
- No touch thermometer
- Sanitiser and walk-off mat
- No-touch bin
- Sanitising wipes / cloth
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- Sanitise hands after receiving a delivery
- Disinfect packaging and vehicle bags
- Sanitise hands after delivery
- Hand sanitiser
Operational matters, service delivery and vehicle care
Dispatching Drivers and Guides
Basic process: # prepare dispatch goods in sanitised manner # staggered arrival and dispatching #
social distancing with floor markings # dispatch from behind protective screen, where possible
Action Responsible person Materials needed
Preparation protocols:
• Operations team must prepare sanitised
and safe dispatch paperwork
• Cash and vouchers must be placed in sterile
envelopes and placed in sterile sleeve
• Hands must be sanitised directly after
handling cash (or wear disposable gloves)
• Hands must be sanitised after each dispatch
had been prepared, before doing the next
Branch Manager
Operations person
Protocols for dispatch area:
• Drivers and Guides to follow arrival
protocols prior to entering dispatch area
(temperature screening; symptom
recording; sanitising; face mask)
• Maintain social distance of 1.5m with floor
marking and predetermine maximum
people allowed in dispatch area
• Arrange arrival of Drivers and Guides in
groups of 5, every 10 minutes
• Use own pen to sign off on instructions and
complete vehicle check sheet
• After receiving instructions, Drivers and
Guides must go outdoors or move to an
open space. Crowding must be avoided
Security
Person on ‘arrival duty’
Work towards electronic
checklists
Recreation rooms:
• The size of the room must be considered,
but no more than 10 Drivers / Guides per
recreation room
Self-policing
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• Drivers and Guides must bring own sanitiser
and cloth with them
• Drivers and Guides must use own cutlery
and crockery; wash in hot water after use
• Social distancing to be maintained at all
time. If not, common rooms will be closed.
• Cleaning staff will clean area every 2 days
• Individuals are responsible for sanitising
their lockers and personal space
• Communal equipment (such as games,
computers, etc) will be removed
• TV remotes to be sanitised after every use
Preparation for services (Drivers and Guides)
Basic process: # sanitise all surfaces # sanitise water wrapping or individual bottles # check cleaning
stock, rubbish bags, etc
Action Responsible person Materials needed
Predeparture protocols:
• Sanitise the wrapping of water bottle packs
/ individual bottles loaded onto vehicle and
ice packets
• If cool boxes are used, sanitise lids
• Conduct vehicle check
• Fill freshwater tanks on coaches before
departure, in case of toilet emergency
• Sanitise all surfaces (door handles, seat belt
buckles, hard surfaces, arm rests)
Driver of vehicle Sanitiser and cloth
When services are under way
Basic process: # sanitise all surfaces prior to departure # wear face mask when interacting with
guests # luggage sanitising # slow and controlled entering and exiting of vehicles, following verbal
instructions # obey floor markings # surface sanitising every time when passengers exit / enter
vehicle on route # observe safety measures during activities # overnight interior sanitising
Action Responsible person Materials needed
• Drivers and Guides to maintain at least
1.5m distance from guests at all times
Eon Swart
Branch Managers
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• Driver and Guide must wear their face mask
at all times while travelling
• Meet and greet – strict social distancing,
wearing face mask
• Put out ‘foot pump’ sanitation station
• Sanitise all luggage before loading
• Temperature screen for each passenger
- Passengers with temperatures higher
than 38 degrees must be isolated from
the rest of the group
- Re-screen after 10 minutes
- If person still has temperature, he/she
may not board the vehicle. Make
arrangements for safe transfer back to
where the person stays and alert the
institution to initiate isolation protocols
upon arrival
• Pre-boarding instructions given
- Wear face mask (issue mask if
passenger doesn’t have)
- Sanitise guest’s soles of feet
- Sanitise hands, manually or with
automatic dispenser. If automatic
dispenser is used, ensure that each
guest sanitises
- Maintain 1.5 m from people, following
floor markings
- Do not touch seats when passing
- Enter coaches through one door only,
preferably the rear, and fill up from the
front or back (whichever is appropriate)
- Embark slowly and orderly, maintaining
1.5m between individuals
- Use same seat every time and create
own safe space
• Pre-departure instructions given (same as
when boarding vehicle)
Drivers and Guides
Foot pump station
Surface sanitiser
No-touch thermometer
Extra facial masks
• Every time before disembarkation, move
through vehicle with refuse bag and collect
rubbish from passengers
Driver and/or Guide - Microfibre cloths (specific
cloth per area)
- Alcohol wipes
- Fumigate chemicals
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• Visible surface sanitising every time before
passengers on-board a vehicle:
- Door handles
- Seat belt buckles
- Armrests
- Seats (if not material covers)
• Boarding after stops: same procedure as
first boarding (temperature screen, hand
sanitisation, face mask, social distancing,
slowly, don’t touch seats, etc)
• When overland:
- Sanitise all surfaces
- Clean bathroom, if used
- Fumigate / ozonate vehicle overnight
• Boarding protocols followed next morning
- Ozonator (if available)
Bathrooms on coaches:
• On-board toilets must be kept locked,
unless there is an emergency
• Fill freshwater tanks on coaches before
departure, in case of emergency
• If a person must use the toilet, wear PPE
and show them how to wash their hands
before exiting the toilet
• Sanitise all surfaces in the toilet at the next
stop, if toilet was used
Driver
• Drivers and Guides may not have meals in
proximity with passengers
Self-policing
If passenger shows symptoms on the vehicles
whilst en-route:
• Move passenger immediately to designated
isolation area while wearing face mask
• Sanitise all surfaces in the immediate area
of vehicle that the passenger might have
touched
• Call ahead to ensure safety protocols are
activated at destination. Driver / Guide - Sanitiser and cloth
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Safari vehicles
Basic process: # sanitise all surfaces # make use of heat and the sun to kill germs
Action Responsible person Materials needed
• Drivers must create a dedicated space to
store sanitising equipment in a safe manner
• Dedicate the back of the vehicle for isolation
purposes. No one is to sit there.
• All cooler box surfaces and refreshments
(e.g. water bottles and ice) must be
sanitised before loading onto vehicle
• All refreshments must be packed for
individual use. No sharing of products from
the same container or buffet-style eating
and drinking is allowed
• Drivers must wear face mask when
interacting with guests
• Must wear disposable gloves when handling
luggage. These must be safely discarded
immediately after use
• Wear disposable gloves when sanitising the
vehicle and use correct sanitising chemicals
• Passengers must sanitise hands every time
before entering a vehicle
Drivers and Guides Face masks
Disposable gloves
Hand sanitiser
Cloth to wipe surfaces
Metal and plastic surfaces:
• Sanitise all hard surfaces every time before
entry of guests, wearing disposable gloves:
- Door handles
- Arm rests
- Railings
- Plastic seat covers
- Window controls
Drivers and Guides Sanitiser and cloth
Material surfaces:
• UV rays and heat kills viruses. Vehicles to be
parked in direct sunlight for at least 1 hour
per day
• Ponchos, if supplied, must be washed after
every use in an industrial washing machine
and preferably dried in direct sunlight
Drivers and Guides
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• As an alternative, make use of cheap,
disposable ponchos Disposable ponchos
If a passenger shows symptoms on the vehicle
whilst en-route:
• Move the passenger immediately to
designated isolation area, wearing face
mask
• Sanitise all surfaces in the immediate area
of vehicle that the passenger might have
touched
• Request all other passengers to sanitise
their hands
• Call ahead to ensure safety protocols are
activated at destination
Driver / Guide
Technical workshops
Arrival and departure of workshop staff
Basic process: # temperature screen # record symptoms # sanitise hands # safely enter premises #
put on clean overall # repeat procedure before departure and dispose of overall
Action Responsible person Materials needed
Staff who make use of Company transport:
• Take temperature of staff member before
boarding vehicle. If temperature is above 38
degrees, person must stay home
• Sanitise hands prior to boarding
• Seating must allow for social distancing –
maximum of 5 people per vehicle
Driver of vehicle
On arrival at Workshop:
• Conduct temperature screen
• Temperature higher than 38°C: GO HOME
- Own transport: leave immediately
- Public transport: follow isolation room
procedure; arrange safe transfer home
• Temperature, time of arrival and symptoms
of any kind recorded and signed off
Person on ‘arrival duty’ − No-touch thermometer
− File with registers
− Facial mask & gloves
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• Record both observed symptoms and
declared symptoms
• Repeat the procedure upon departure for
staff members
Person on ‘departure
duty’
• Sanitise hands
• Put on clean overall
Person on ‘arrival duty’ Sanitiser
Workshop overalls
• Overalls returned at the end of each day into
no-touch container
• Overalls washed every second day
• Sanitise hands before departure
Cleaner to remove
used overalls for
washing wearing face
masks and disposable
gloves
No-touch container
Washing detergent
Hand sanitiser
• Changing rooms must be organised to
prevent crowding and social distancing must
be maintained
Workshop manager
Self-policing
• All communal areas to be sanitised every
night
Night cleaning staff − Facial
−Designated cloths
− Sanitising detergents
During working hours
Action Responsible person Materials needed
• Wear face mask when using communal
areas, such as the kitchen and bathroom
Workshop manager Facial masks
• A maximum of 2 staff members may work on
a vehicle together at any given time
• Facial mask must be worn if staff members
are less than 1m from each other
Workshop manager Facial masks
• Meetings to be held in open-air workshop
area, allowing 1.5 m social distance between
each person
Workshop manager Floor markings
• Lunch breaks must be taken according to a
schedule, to allow a maximum of 3 people in
CT and 4 people in JHB in the kitchen / eating
area at any given time
• Each person must wash their dishes in hot
water, with soap
• All areas used for food preparation and
eating must be sanitised after utilisation
Workshop manager
Communal
responsibility
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• Sanitise hands before entering bathroom
• Use only paper towels
• Bathrooms must be sanitised 3 times per
day: on arrival (6:00/7:00), 11:00 and 14:00
• Cleaning actions to be signed off on register
• Register signed off after every sanitise
Self-policing
Cleaner
Cleaner
Designated person
-Paper towels
−Designated cloths
− Sanitising detergents 70%
or more alcohol
− Register
Technical parts and tool use
Basic process: # use own tools # sanitise communal tools after every usage # treat tools and
machines that can’t be sanitised with hot steam # follow goods-receiving protocols # introduce
system to track sanitation in storeroom
Action Responsible person Materials needed
• Permanently paired Technician and
Assistant share a set of tools. Tools are
stored / kept at the same, pre-determined
place every time. Each team is responsible
to maintain a sanitised space
• Communal tools must be sanitised after
every use
• Machines and tools that can’t be sanitised
chemically, must be sanitised with hot
steam for at least 20 seconds
• Develop system (such as dots) to indicate
that a tool / machine was sanitised
Self-policing
Workshop manager /
floor manager
Weekly by workshop
assistants
Workshop manager
Sanitiser and cloth
Steam cleaner
Stickers / labels
When parts and goods are delivered, the
delivery person will do the following on
arrival:
• Temperature scan
• Record temperature, name of delivery
person, delivery company, person to
receive delivery, time of delivery
• Sanitise hands
• Issue with face mask (if necessary)
Security
− No-touch thermometer
− Register for records
− Hand sanitiser
− Reusable face masks
When entering workshop area, the person:
• Wears a face mask
• Has sanitised hands
Storeman to check
Do not allow person
near workshop
without face mask
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Area where goods are received:
• Counter / central collection point sanitised
after each visit
• Person receiving wears facial mask
• Person receiving wears gloves, where
necessary
• Packaging is removed, where possible
• Part is sanitised
• Where possible, place goods in the sun for 2
hours
• Surfaces sanitised after delivery
• New stock recorded and stored, with clear
indication that it has been sanitised
Storeman − Designated cloths
− Sanitising detergent
− Fine spray sanitiser for
paper products
− Gloves
Vehicle Services
Basic process: # consider future passengers # sanitise hands before entering a vehicle # aircons
fitted with protective filters, cleaned and sanitised once a week # high risk articles removed # service
records to reflect deep cleaning and interior sanitising
Action Responsible person Materials needed
• Technical staff working on vehicles must
keep in mind the safety of forthcoming
passengers
• Before entering any vehicle, sanitise hands
• Avoid touching seat belts
• All aircons fitted with accredited filters to
minimise viruses and bacteria circulating
through the aircon system
• Aircon filters sanitised once a week
• Remove all articles that pose a risk due to
their surfaces being contaminated and
touched, such as newspapers and curtains
• Service records to reflect details of deep
cleaning and sanitation
Self-policing
Self-policing
Self-policing
Aircon manager
Workshop manager
Details signed off by
workshop manager
Policy
- Sanitiser
- No-touch bin
- Aircon filters
- Aircon filter cleaning
equipment
Additions to registers /
records
Break-down services:
• Keep register of staff responding to
breakdown. Record details before
departure and after return:
Register
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- Person responding
- Date and time of breakdown
- Destination of breakdown
- Temperature at departure
- Departure time
- Arrival time
- Temperature on arrival
- List of people interacted with
- Record any concerns
• Sanitising agents safely stored at designated
place in vehicle, to ensure the Technician’s
safety at the scene
• Technician to sanitise hands once assistance
had been completed. Safely dispose of
gloves, if used
• On return, follow arrival protocols
• Complete and sign registered
Sanitising equipment in
sanitised container
Training
Guides and Drivers
Drivers and guides must receive training on the following:
• The COVID-19 virus: why is it dangerous; how does it spread; how is the spread prevented
• COVID-19 signs of infection and symptoms
• Personal hygiene and protection
• Social and physical distancing
• Cleaning procedures and standards
• Protocols for all aspects of service delivery
Staff members
• Pre-return to work training on protocols will take place using videos, voice recordings and
printed material
• Once back at work, managers will conduct training on the virus; how it spreads; self-protection
• Ongoing training will take place on various protocols and the rea
