13/12/2023
ADVERTISEMENT: BRANCH MANAGER
The above position has become vacant at Eastgate Safaris & Transfers in Hoedspruit. The Branch Manager is responsible for oversight of all aspects of the business. The ideal candidate must have a cautious, proactive personality; very strong administrative- and managerial skills; and a deep respect for consistency and fairness in the application of rules and management of people.
Applications can be submitted to [email protected] in the format of a CV and a Cover Letter, motivating why you should be considered for the position.
Your Cover Letter must stipulate which of the advantageous requirements you meet, with explanations. You must also indicate how your current skill set might make up for the requirements you don’t meet.
The following documents must accompany your application, to be considered as a candidate:
1. A good quality copy of your ID document and Drivers Licence
2. A good quality copy of your highest qualification
Closing date for applications: 22 December 2023
MINIMUM REQUIREMENTS
• Matric/Grade 12 certificate
• 5 years’ managerial experience, with staff members reporting to you
• Proven experience in disciplinary action (initiating and chairing a Hearing)
• Computer literate in MS Office, with at least intermediate skills in Excel
• An excellent command of English, both verbally and written
• Code B driver’s license
• Must be an RSA citizen
• A proven record of good interpersonal- and communication skills
• Proven experience in operations management
ADVANTAGEOUS REQUIREMENTS
• Relevant qualification in Transportation Management
• Relevant qualification in Business Management
• Experience in managing-, scheduling and optimizing a fleet of vehicles
• Experience in managing-, scheduling and optimizing a driver's corps
• Experience in advanced business reporting
• Experience in rate calculations, discussions and negotiations.
• Experience in a booking system for travel or transportation system(s).
• Experience in managing-, scheduling and dealing with Independent Contractors (Freelance drivers)
JOB FUNCTION (INCLUDES, BUT IS NOT LIMITED TO)
People Management
1 General
• Leave of all permanent employees must be accurately submitted and managed
• Working hours must be within legal parameters
• Overtime must be carefully managed and limited
• The appropriate disciplinary steps must be taken, following careful investigations
• Adherence to company policies and procedures must be ensured
• Multi-skilling must take place, to avoid the risk of over-reliance on any individual
• Performance management and staff development must take place
• High staff morale must be maintained
• The company values must be kept alive in a deliberate manner
• HR must be supplied with all documentation to maintain up-to-date staff files
• Ensure that drivers are adequately managed
• Their PDPs must be renewed before they expire
• High-risk health conditions must be carefully managed
• Work distribution must be fair, avoiding favouritism
• The necessary training must take place
• Investigations into speeding incidents and accidents must be conducted
• The Independent Contractors (Freelancers) must be carefully managed
Client Service
1 Ensure service excellence
• Ensure that the vehicles leaving the depot are clean and professional
• Ensure that the drivers know how to deliver excellent service
• Ensure that our relationship with key clients is nurtured on an ongoing basis
• Understand client needs and take initiative in proactive client service
2 Complaint management
• Respond appropriately, professionally and quickly when a complaint is received
• Conduct careful, fair, yet quick investigations into all complaints
• Address complaints in such a manner that our client relationship is not damaged
• Limit compensation payment
• Keep a careful record of all complaints, to enable accurate data for analysis, when necessary
Operational
1 Fleet
• Ensure that the fleet is well maintained, safe and professional in appearance, at all times
• Monitor the fleet utilisation, and ensure maximize the utilization of all vehicles, without over-extending the newer vehicles
• Monitor that the services and fleet maintenance take place on the correct kilometres to ensure the vehicles are always well
maintained and in a very good condition
• Build strong relationships with everyone involved in the fleet, e.g. workshops/service providers and cleaners
• Monitor fuel- and maintenance costs, to ensure proper control
• Investigate and flag irregularities
• Monitor sub-hires and unnecessary empty kilometres
• Monitor the movement of the fleet, to prevent abuse of the vehicles
2 Tracking and monitoring
• Keep the various tracking sheets accurately maintained, to ensure data accuracy
• Keep careful track of all complaints, speeding and other incidents
• Ensure proper time-keeping for all staff members
• Monitor that only authorised entrance and exit into the building are used and that the security and alarm system is in good working order together with the security company
3 Financial
• Monitor and check overtime submissions and Freelancers’ invoicing
• Check- and sign off on all financial claims or invoices
• Monitor the payment of allowances to deserving staff members and ensure that slips are submitted, when necessary
• Ensure invoicing takes place daily
• Monitor that couriers are returned, as they should, and that irregularities are addressed
• Monitor the branch expenses and prevent unnecessary expenses
• Ensure that petty cash balances at all times
• Ensure that all staff and Freelancer Driver’s Bidvest cards balance at all times.
PLEASE TAKE NOTE:
Candidates from our underrepresented Employment Equity categories will take preference, following legislation.
