25/06/2026
⭕️ HARARE & BULAWAYO VACANCY ALERT ⭕️
Position: Travel Front Desk Administrator
Company: Wild Encounter Travel
Locations: Harare & Bulawayo
Application Deadline: 1 July 2026
Wild Encounter Travel is seeking a highly organized, professional, and customer-focused Front Desk Administrator to manage front office operations while supporting our travel management and tour guide training operations. The ideal candidate should be skilled in administration, filing, scheduling, customer service, travel bookings, and package development.
Key Responsibilities
1. Manage daily front desk operations and attend to walk-in clients
2. Receive and respond to phone calls, emails, and inquiries professionally
3. Schedule appointments, meetings,conferences interviews, and training sessions
4. Maintain organized filing systems for student, client, and company records
5. Manage office correspondence and administrative documentation
6. Ensure the reception area remains professional and welcoming
7. Assist with student registrations and course administration
8. Research destinations, travel requirements, accommodation, and transportation options
9. Design and sell travel packages for individuals, groups, and corporate clients
10. Process flight, accommodation, transport, and tour bookings
11. Prepare quotations and travel itineraries
12. Collect deposits, payments, and maintain accurate payment records
13. Provide clients with travel information, advice, and documentation
14. Handle customer queries, complaints, and travel-related changes
15. Build and maintain relationships with suppliers and clients
17. Recruit prospective students for tour guide and professional hunter training courses
18. Assist with social media inquiries and customer follow-ups
Requirements & Skills
1. Proven experience in administration, front desk operations, customer service, travel consultancy, or a related field
2. Strong organizational and filing skills
3. Excellent computer literacy, including Microsoft Word, Excel, and email communication
4. Ability to multitask and work under pressure
5. Excellent communication and interpersonal skills
6. Strong sales and customer service orientation
7. Knowledge of travel, tourism, hospitality, or tour guide training will be an added advantage
8. Ability to prepare quotations, itineraries, and travel packages
9. Professional appearance and conduct
10. Qualification in Business Administration, Tourism, Hospitality, Travel, Marketing, or a related field is an added advantage
How to Apply
Email your CV and application letter, clearly stating your salary expectations and the branch you are applying under to:
[email protected]
Or hand-deliver your sealed application to:
Harare Office
Silundika House, 1st Floor, Office 101C
G. Silundika Street, Between 1st & 2nd Avenue
Bulawayo Office
Wild Encounter Travel
Astra Building, 1st Floor
Corner 9th Avenue & Herbert Chitepo Street
For directions call +263292884732 /0777584977
Only shortlisted candidates will be contacted.