Customer Experience Association of Zimbabwe -CXAZ

Customer Experience Association of Zimbabwe -CXAZ CXAZ Brief profile At CXAZ, we firmly believe that collaboration and knowledge exchange are essential for sustainable industry development.
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CXAZ (Customer Experience Association of Zimbabwe) is a premier organization that specializes in training, research, CX and contact center auditing, as well as CX and contact center consulting. With a wide range of services catering to both individual and corporate members, CXAZ aims to establish itself as the leading and most reputable industry body in Zimbabwe, dedicated to enhancing customer ex

perience excellence. As an esteemed association, CXAZ is committed to providing expert support services in customer experience and contact center management to existing industry players, individual members, and the government. We strive to deliver credible and valuable insights, empowering businesses and professionals to elevate their customer experience strategies and practices. With a focus on fostering growth, innovation, and best practices, CXAZ is dedicated to equipping its members with the knowledge, tools, and resources needed to excel in the dynamic field of customer experience. By leveraging our extensive expertise, industry partnerships, and research capabilities, we aim to drive positive change and elevate the standards of customer experience and contact center operations in Zimbabwe. Through our diverse range of training programs, cutting-edge research initiatives, and comprehensive auditing and consulting services, we are dedicated to facilitating the growth and success of our members and the industry as a whole.

08/08/2025

We are officially 20 DAYS away!
Join us at the Annual African Customer Experience Conference & Awards 2025, happening this 28-29 August at Phakalane Golf Estate Hotel & Convention Centre, Gaborone, Botswana.

This event promises powerful discussions, valuable networking opportunities, and a celebration of CX excellence across the continent.

πŸ“§Contact [email protected] to register.


We love the feedback! One of our attendees shared a glowing review of our Southern Region Masterclass in Bulawayo on 25J...
08/08/2025

We love the feedback! One of our attendees shared a glowing review of our Southern Region Masterclass in Bulawayo on 25July 25th with Benson Mukandiwa being one of the speakers. We're thrilled to connect with like-minded individuals who share our passion for delivering exceptional customer service. Thanks to The The Customer People
for sharing. Your attendance contributed to making it a success. πŸ‘

Throwback Thursday!As we gear up for Customer Service Week 2025, we're taking a moment to look back at the vibrant energ...
07/08/2025

Throwback Thursday!
As we gear up for Customer Service Week 2025, we're taking a moment to look back at the vibrant energy of NetOne Network’s Customer Service Week celebrations last year! πŸ’šπŸ“žβœ¨

From team spirit to unstoppable energy, NetOne showed us that "Mission Possible" is more than a theme, it's a culture.

Now it's your turn!
πŸ“… CS Week 2025 is coming and we’re inviting YOU to be part of the excellence, the fun, and the future of service!

πŸ’Ό Contact Macmillan for sponsorships, partnerships, and collaboration opportunities. Let’s make this the most impactful CS Week yet!i

🌟 CX Personality Spotlight!Today, we celebrate Tendai Rafemoyo of Stanbic Bank as our CX Personality of the week! We als...
06/08/2025

🌟 CX Personality Spotlight!
Today, we celebrate Tendai Rafemoyo of Stanbic Bank as our CX Personality of the week! We also congratulate her on her incredible achievement, officially becoming a Chartered PR Professional through the Chartered Institute of Public Relations!
From leading PR with strategy and substance to shaping powerful narratives, she's proving that great communication is at the heart of exceptional customer experience.

πŸ‘ Chartered. Credible. Unstoppable.

New week, new goals! Kickstart your Monday with a reminder: If your journey is exhausting, your customer is already gone...
04/08/2025

New week, new goals! Kickstart your Monday with a reminder: If your journey is exhausting, your customer is already gone. Simplify the journey, amplify the experience. The only thing standing between you and outrageous success is continuous progress. Let's crush this week! πŸ’š

🌟 CX Personality Spotlight: Innocent Tshuma Today we shine the spotlight on Innocent Tshuma of Doves Holdings, our featu...
30/07/2025

🌟 CX Personality Spotlight: Innocent Tshuma

Today we shine the spotlight on Innocent Tshuma of Doves Holdings, our featured CX Personality! πŸ‘

Having recently earned his Chartered PR stripes with the Chartered Institute of Public Relations, Innocent continues to raise the bar in brand management and communication excellence. His journey from strategy to influence is truly inspiring and a powerful reflection of CX leadership done right!

🟒🟒Job Opportunity Alert!One of our CXAZ members is hiring an Online Sales Agent! If you're a CXAZ member with strong com...
30/07/2025

🟒🟒Job Opportunity Alert!
One of our CXAZ members is hiring an Online Sales Agent! If you're a CXAZ member with strong communication and digital sales skills, this is your chance to shine.

πŸ“© Send your CV by 30 July 2025 to [email protected] with the subject ONLINE SALES AGENT.

It was a truly unforgettable session at Cresta Churchill on Friday, as The Southern Region Masterclass hosted by CXAZ bl...
29/07/2025

It was a truly unforgettable session at Cresta Churchill on Friday, as The Southern Region Masterclass hosted by CXAZ blossomed into a resounding success! We extend our sincerest gratitude to the speakers who generously shared their expertise, and to the esteemed attendees who brought their curiosity and enthusiasm to the table.

May this Monday bring you fresh opportunities, meaningful connections, and a chance to build new relationships . Wishing...
28/07/2025

May this Monday bring you fresh opportunities, meaningful connections, and a chance to build new relationships . Wishing you a productive and uplifting week ahead! πŸ’šπŸ’«

Happy Birthday to our board member, Tendai C Mutseyekwa.  Wishing him happiness and an amazing year ahead as he celebrat...
25/07/2025

Happy Birthday to our board member, Tendai C Mutseyekwa. Wishing him happiness and an amazing year ahead as he celebrates his special day!

The Masterclass in Bulawayo is in full effect. We're constantly elevating our game and learning new insights in customer...
25/07/2025

The Masterclass in Bulawayo is in full effect. We're constantly elevating our game and learning new insights in customer experience: Here are some snippets from the Southern Region Masterclass. We're excited to have these companies present: Flame Lilly, CABS, TelOne Zimbabwe, Cimas Health Group, Click Drive Car Rental Services, Old Mutual Zimbabwe, Knight Frank, National Social Security Authority of Zimbabwe (β€œNSSA”), Autoworld, ZIMBABWE CUSTOMER PEOPLE, CBZ Holdings Limited, Red Sphere Finance πŸ™Œ. We thank the companies in attendance!

Our hearts go out to the families and friends affected by the Seke Road accident.   joins the nation in mourning the los...
25/07/2025

Our hearts go out to the families and friends affected by the Seke Road accident. joins the nation in mourning the loss of lives. May Their Souls Rest In Peace.

Address

9th Floor Causeway Building Cnr 4th And Central Avenue
Harare
263

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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