Customer Experience Association of Zimbabwe -CXAZ

Customer Experience Association of Zimbabwe -CXAZ CXAZ Brief profile At CXAZ, we firmly believe that collaboration and knowledge exchange are essential for sustainable industry development.
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CXAZ (Customer Experience Association of Zimbabwe) is a premier organization that specializes in training, research, CX and contact center auditing, as well as CX and contact center consulting. With a wide range of services catering to both individual and corporate members, CXAZ aims to establish itself as the leading and most reputable industry body in Zimbabwe, dedicated to enhancing customer ex

perience excellence. As an esteemed association, CXAZ is committed to providing expert support services in customer experience and contact center management to existing industry players, individual members, and the government. We strive to deliver credible and valuable insights, empowering businesses and professionals to elevate their customer experience strategies and practices. With a focus on fostering growth, innovation, and best practices, CXAZ is dedicated to equipping its members with the knowledge, tools, and resources needed to excel in the dynamic field of customer experience. By leveraging our extensive expertise, industry partnerships, and research capabilities, we aim to drive positive change and elevate the standards of customer experience and contact center operations in Zimbabwe. Through our diverse range of training programs, cutting-edge research initiatives, and comprehensive auditing and consulting services, we are dedicated to facilitating the growth and success of our members and the industry as a whole.

We celebrate Esau Gwasira, newly appointed Managing Director of Microplan Financial Services as our CX Personality of th...
10/06/2026

We celebrate Esau Gwasira, newly appointed Managing Director of Microplan Financial Services as our CX Personality of the Week.

Your commitment to customer-centric leadership continues to set the standard for excellence across the industry.

Wishing you every success in your new role.

Makorokoto, Amhlophe, Congratulations!

08/06/2026

The variety of industries at ADMA 2026 was impressive. If you attended ADMA 2026, one thing was clear: Customer Experience is now the differentiator across every sector.

Whether you attended to observe or to exhibit, the message was consistent : Customers vote with their feet. They follow experiences.They will travel, wait, and spend more... all for an experience that makes them feel valued.

As we start this week, let’s move beyond “service delivery” to “experience design”. Because that’s where loyalty, growth, and advocacy live.

What experience will your team deliver this week?

Our CX Personality of the Week is Matilda Nyathi from CBZ Holdings. "Purposeful brands, innovation and cross-border coll...
03/06/2026

Our CX Personality of the Week is Matilda Nyathi from CBZ Holdings.

"Purposeful brands, innovation and cross-border collaboration are critical in accelerating Africa's economic transformation."

Matilda just returned from Addis Ababa, where she joined CMOs + marketing leaders from 25 countries to shape Africa’s growth agenda alongside the African Union & UNECA.

Her insights on brand purpose and CX excellence are exactly what Africa needs right now.

Congratulations Matilda! Continue inspiring us. 👏

Thank you for sharing your knowledge and expertise. It was an honor having you on the panel.
02/06/2026

Thank you for sharing your knowledge and expertise. It was an honor having you on the panel.

Big news! 🎉Zimbabwe’s CX voice is going continental.  This partnership means more access, more learning, and more global...
02/06/2026

Big news! 🎉Zimbabwe’s CX voice is going continental. This partnership means more access, more learning, and more global opportunities for CX professionals in Zimbabwe. 💚🇿🇼

26-28 August 2026 | Johannesburg, Sandton
Theme: Connect & Thrive: The Digital Experience Revolution

Tag a CX pro who needs to be in the room 👇

🤝 PARTNERSHIP ANNOUNCEMENT

The Chartered Institute of Customer Management is proud to announce the Customer Experience Association of Zimbabwe -CXAZ as an official Partner for the 9th Annual African Customer Experience Conference & Awards 2026.

Theme: Connect & Thrive: The Digital Experience Revolution
Date: 26-28 August 2026
Venue: Protea Hotel Johannesburg Balalaika Sandton

CXAZ’s passion for elevating customer experience across Zimbabwe aligns perfectly with our mission to drive excellence across Africa. Together, we’re building platforms where industry leaders, innovators, and CX professionals can connect, learn, and thrive in the digital age.

“Customer experience is our passion” and now, our shared mission. CXAZ is in the room. Are you?

Register today : https://forms.gle/iBicwC2qr7NVR8tt6
Enquiries: [email protected]

01/06/2026

Happy new month! 🌱
Mid-year isn't just about goals still to achieve. It's also about recognising progress already made.

This week, help customers appreciate the journey they’ve travelled with you. Give the customer reminders of the value they’ve received from your business, not just transactions.



29/05/2026

Today we’re in Bulawayo! 📍

Live from Cresta Churchill for the CXAZ Customer Experience & AI Masterclass.

Learning how AI is reshaping CX across Africa with Keith Kagiso Heywood & Tariro Changau.

The conversations, the insights, the energy… Bulawayo showed up! 🔥

A well deserved recognition in the banking sector. Please join us as we celebrate Solomon Nyanhongo on his appointment a...
29/05/2026

A well deserved recognition in the banking sector. Please join us as we celebrate Solomon Nyanhongo on his appointment as President of the Bankers Association of Zimbabwe (BAZ). 🇿🇼 💚

Tomorrow we make history 🙌Join us for the first ever Digital CX Masterclass with CXAZ! If you’re passionate about the fu...
28/05/2026

Tomorrow we make history 🙌

Join us for the first ever Digital CX Masterclass with CXAZ! If you’re passionate about the future of customer experience, this is where you need to be.

We’ll be diving into how AI is reshaping CX.

Venue: Cresta Churchill
Date: 29 May 2026

See you tomorrow!

•More info:
📞 Timothy: +263 77 377 9809 | Ruramai: +263 77 605 4051

Our CX Personality of the Week is  , Head of Marketing at NetOne! Catherine is a well-rounded leader with deep expertise...
27/05/2026

Our CX Personality of the Week is , Head of Marketing at NetOne! Catherine is a well-rounded leader with deep expertise in marketing, sales, and customer experience.

She is passionate about driving customer-centric strategies that boost engagement, streamline service delivery, and build loyalty that lasts. With a true heart for service, she’s committed to delivering measurable improvements in CX while fueling meaningful business growth.

Here’s to leaders who put customers first and results on the table. 👏

Address

9th Floor Causeway Building Cnr 4th And Central Avenue
Harare
263

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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