01/03/2026
๐๐ฆ๐ฉ๐จ๐ซ๐ญ๐๐ง๐ญ ๐๐ซ๐๐ฏ๐๐ฅ ๐๐ฉ๐๐๐ญ๐: ๐๐ข๐๐๐ฅ๐ ๐๐๐ฌ๐ญ ๐๐ข๐ซ๐ฌ๐ฉ๐๐๐ ๐๐ฅ๐จ๐ฌ๐ฎ๐ซ๐๐ฌ.
We are here for you, every step of the way: How Phil Hoffmann Travel is supporting our customers navigate uncertain travel times.
Dear valued Phil Hoffmann Travel customers,
We are writing to inform you of significant flight disruptions affecting the Middle East region, and to assure you our team is here to support you through this challenging situation.
Due to regional airspace closures across the Middle east, multiple airlines have temporarily suspended operations, including Qatar Airways and Emirates.
๐๐ก๐๐ญ ๐ข๐ฌ ๐ก๐๐ฉ๐ฉ๐๐ง๐ข๐ง๐ :
๐๐๐ญ๐๐ซ ๐๐ข๐ซ๐ฐ๐๐ฒ๐ฌ: All flights to and from Doha have been suspended, affecting travel between 28 February and 6 March 2026. Operations will resume once the Qatar Civil Aviation Authority confirms safe reopening of Qatari airspace.
๐๐ฆ๐ข๐ซ๐๐ญ๐๐ฌ: All operations to and from Dubai have been suspended until 1500hrs UAE time (2130hrs ACDT) on Sunday, 1 March 2026, with further updates expected as authorities assess the situation.
๐๐ญ๐ก๐๐ซ ๐๐ข๐ซ๐ฅ๐ข๐ง๐๐ฌ: Additional carriers including Etihad Airways, flydubai, Air Arabia, Saudia, Kuwait Airways, Oman Air, and selected EgyptAir and Turkish Airlines services are also experiencing disruptions.
๐๐จ๐ฐ ๐๐ก๐ข๐ฅ ๐๐จ๐๐๐ฆ๐๐ง๐ง ๐๐ซ๐๐ฏ๐๐ฅ ๐๐ซ๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐ ๐ฒ๐จ๐ฎ:
Our commitment to you remains unchanged: your safety, security and peace of mind are our top priorities. Here is what we are doing:
๐๐ซ๐จ๐๐๐ญ๐ข๐ฏ๐ ๐๐จ๐ง๐ข๐ญ๐จ๐ซ๐ข๐ง๐ : Our 24/7 team and our experienced consultants have sprung into action, opening our Glenelg office today until 4pm, monitoring all affected bookings in real-time and tracking airline updates around the clock. From 4pm our After-Hours team kicks in, please note charges apply for this service.
๐๐ข๐ซ๐๐๐ญ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง: We are contacting all affected customers directly, in date of departure order, with options and support.
๐๐ฑ๐ฉ๐๐ซ๐ญ ๐๐ฎ๐ข๐๐๐ง๐๐: Our experienced travel consultants are available to discuss your specific situation and options with you.
๐๐ข๐ซ๐ฅ๐ข๐ง๐ ๐๐ข๐๐ข๐ฌ๐จ๐ง: We are working directly with airline partners to secure best possible outcomes for our customers.
๐๐ซ๐๐ฏ๐๐ฅ ๐๐ง๐ฌ๐ฎ๐ซ๐๐ง๐๐: We are working with our Travel Insurance partners for updated advice and options to look after affected customers.
๐๐ฅ๐ญ๐๐ซ๐ง๐๐ญ๐ข๐ฏ๐ ๐๐ซ๐ซ๐๐ง๐ ๐๐ฆ๐๐ง๐ญ๐ฌ: Where possible, we are exploring alternative routing options and carriers.
๐๐จ๐ฎ๐ซ ๐จ๐ฉ๐ญ๐ข๐จ๐ง๐ฌ:
Both Qatar Airways and Emirates have implemented flexible policies for affected passengers.
If you are travelling in the next few days: Please do not proceed to the airport. Please contact us immediately so we can:
โข Confirm your current flights status
โข Discuss your options
โข Explore alternative routing via unaffected carriers or hubs
๐๐ ๐ฒ๐จ๐ฎ ๐๐ซ๐ ๐ญ๐ซ๐๐ฏ๐๐ฅ๐ฅ๐ข๐ง๐ ๐๐๐ญ๐๐ซ ๐๐ ๐๐๐ซ๐๐ก ๐๐๐๐:
While your travel may not be immediately affected, the situation remains fluid:
โข Monitor your email โ we will send updates as the situation develops
โข Check your flight status regularly at www.qatarairways.com/travel-alerts or www.emirates.com/au/ english/help/travel-updates
โข Stay in contact with our team as your departure date approaches.
โข Visit smarttraveller.gov.au for latest government advice
We will proactively reach out if we believe your booking may be impacted.
๐๐จ๐ง๐ญ๐๐๐ญ ๐ฎ๐ฌ:
For flights departing before 06 March: Today, 01 March 2026 โ 08 8350 5700
After Hours emergency, 24/7: 08 8179 9677. Please note charges apply for this service.
From Monday 02 March 2026: Your preferred office or consultant. www.pht.com.au
๐๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ ๐ญ๐จ ๐ฒ๐จ๐ฎ:
We know that travel disruptions can cause concern, disappointment and practical challenges. We are here to navigate this with you. Our team has decades of combined experience managing complex travel disruptions, and we will use that expertise to advocate for you and find the best solution for your circumstances.
Thank you for trusting us as we work through this challenging time together.
We are here for you!
The team at Phil Hoffmann Travel
*This communication is current as of 01 March 2026 at 12pm ACDT. The situation is evolving rapidly and information may change. We will contact affected travellers as new information becomes available.
