29/10/2026
“Some of your most common questions, answered!”
Q1. "Nic are you still booking holidays?"
Yes!! 🙂 I am absolutely booking holidays and have been self-employed, running my own business with Travel Counsellors support for over 8 years.. That's 35 years of experience selling all types of holidays. This is my full time job and a very serious one, it isn't a side hustle or a hobby or a pyramid scheme. I actually went to college for 2 years to become a Travel agent back when I was 17... I am 100% committed to my clients 7 days a week, inside and outside of business hours.
Q2. "What type of holidays/things can you book?"
I book all sorts of holidays from city breaks to multi centre stops, tailor made holidays, family holidays, weddings, honeymoons, cruise's, skiing, villa holidays, Disney holidays and many more. .
I book all of the companies below and more, I have the technology to put together Travel Counsellors packages and have access to thousands of hotels and bedbanks like Expedia . Any trips that Kuoni, Trailfinders, Riviera, Premier Holidays, Wendy Wu etc. I can book.
I can also recommend excursions, book restaurants, museum tickets, theatre tkts, spa or hair appointments.
Q3. ”Nic, is it worth it for YOU to book my holiday?!
The answer is a resounding yes! I'm not given enquiries from Travel Counsellors. I work on word of mouth, recommendations and repeat business. Without your enquiries coming through I have no business so I appreciate every single enquiry that is sent my way.
Q4. "Nic, is it worth it for ME to book my holiday with you or shall I just book it myself?"
The answer is 100% yes please book with me!! You will have myself to take care of your plans from the enquiry until you return home and access to me via WhatsApp plus a 24 hour Travel Counsellors duty office, whilst you're away if I'm asleep. I take care of everything. Take a look at my reviews on page or on my website -https://www.travelcounsellors.co.uk/nicola.graham/
Q5. "Nic, will it cost me more to book through you?"
If you have already found a holiday, I'm more than happy to see what I can do on the price for you if you'd like to book it through me.
Q6. "Are you too busy to book my holiday?"
Absolutely not. I might not be able to speak to you straight away because I'm meeting customers and have meetings planned already but if you leave a message I will get back to you as soon as I can. Please leave your name, mobile and email address for a quicker response. If you don't hear back from me that's unusual, feel free to chase me up.
Q7. "Why should I get someone to do something I can do myself?"
Your time is valuable. I do the research, narrow down the choices and make suggestions which you may not have thought about. I deal with hundreds of hotels, airlines and suppliers, have solid relationships with people on the ground in many destinations across the world. Think Cancelled flights, Ash clouds, trouble in the Middle East etc. air traffic control closure. There is always something unexpected that crops up. I have years of experience doing this and If something goes wrong, I am here to help sort it.
Q8. "Do you charge a booking fee?"
No, I don't. the companies, hotels and airlines pay me, I don't charge a fee on top.
The only exception to this is if you have enquired with me before and I've spent a lot of time and you didn't book or ghosted me, then I will charge a £100 booking fee which will be taken off your deposit/booking when you book with me and I do this because I do not get paid unless you travel with me.
Q9. "Why should I book with you than a high street Travel Agent?"
I offer a very high, personal level of customer service and expertise and have worked in high street shops for many years, if you want to work with me face to face we can arrange an appointment and I come to you. I have clients all over the UK and I can visit you at home if you are in the West Midlands or set up a teams or zoom call for us to chat or , I can meet you in a coffee shop/restaurant, whatever suits you.
I make sure you have all your tickets and check you in where I can.
I am contactable outside of normal office hours. You only speak to me and I help you sort out any issues that may occur.
Q10. “Is my money safe if I book with you?"
Absolutely, Peace of mind is everything when you are parting with your hard earned money and booking with me, your money and holiday plans are fully protected by strong financial protection and ATOL. So you can focus on looking forward to your holiday, not stressing about ‘what if’.
