Elite Services Home to School Ltd

Elite Services Home to School Ltd Elite Services Home to School Transport Ltd providing school transport for select schools

16/09/2026

ALL USERS:

Good afternoon,

After listening to feedback and looking at the way we use our app operationally, we will be asking ALL students using the PM services to scan their QR code when they are getting OFF the service too.
This will send a notification to parents to let them know you have got off the bus instead of the notification being sent at the end of the route.

Please ensure you have your QR code ready to scan as you get off the bus.

Thank you

Kate

15/09/2026

15/09/2026 All Users App Notification
Good evening,

A number of users have been experiencing issues with their Home to School App in the last few days that has resulted in no tracking and notifications being received.

The app developers were informed and they have just informed me that an app update has been deployed that they believe will sort the issue for those affected.

If you affected by the issues reported, please can I ask you to go to your phone's app store and do a manual search for the app 'Elite Services Parent SBT'. if your phone does not show that an update is available, please click on the favicon/Elite logo picture. This forces the app store to check for an update. If your phone has not already updated, the availability to update should show.

Please accept my apologies for the inconvenience over the past few days and thank you to the parents who have kept me informed of their experience so I could give live updates to the developers.

Best wishes,

Katie

15/09/2026

Tuesday 15th September 2026 CH-A AM
Good morning,

Just a courtesy email to let you know the driver on the route CH-A this morning is having issues with the app which scans your child on and tracks the service. As a result, it is likely that you will receive a notification to say your child is 'absent' despite them scanning on.

This issue is being dealt with urgently as I fully understand that you will be seeking reassurances. I would like to apologise for the inconvenience in the meanwhile whilst we work to get the matter resolved.

Kind regards,

Katie
Home to School Transport Manager

14/09/2026

Monday 14th September 2026: KA1 AM
Good morning,
The route KA1 is running approximately 15 minutes behind schedule due to roadworks in Urmston and traffic on the M60. Your child should wait at their pickup point and the service will be there soon - please use trackers if necessary for updates.
Thanks,
Katie

14/09/2026

Monday 14/09/2026
Good morning,

The route CH-G is running approximately 15 minutes behind schedule this morning due to a scanning issue. The driver is having to manually input names which is causing delays a result of the scanner failing.
Please remind your child to wait at the pickup point and use the tracker for updates.
We apologise for the inconvenience.
Kind regards,
Katie

08/09/2026

Good morning,

Our services can be very busy and sometimes it can be hard to find a seat on board at first glance. If this happens to you (or your child), please let the driver know ASAP and the driver will help you find a seat.

To help us, please do not put your bags on the seat next to you so seats can be used by other students. Seats must not be 'saved' either.

Bags MUST be stowed under the seat in front of you or in the holds above your head (or near the door for vehicles with no over head holds).

Please do not stand or try and share a seat with another student. This is dangerous and not allowed. Please let our driver know and we'll help you to be seated :)

Best wishes,

Kate

04/09/2026

Good morning,

The route KA1 is currently running behind schedule by approximately 15 minutes.

Please wait at your pickup point and the service will be along very soon.

Kind regards,

Kate

04/09/2026 AM

23/07/2026

NEW ACADEMIC YEAR UPDATE

Good morning,

I hope you are all enjoying the summer holidays so far!

As many of you will be aware from previous years, we usually release the new academic year’s passes early in August.

However, after our annual review of the services (taking on board parental feedback), we are making a number of exciting changes that requires further development to be undertaken on our app.

This does mean that there is additional work being undertaken to facilitate these changes and there will need to be a short testing period to ensure the updates work on the app too before going live to you all.

We are therefore anticipating that the new academic year passes will be rolled out around the 15th August (2 weeks later than planned).

Please be assured that any account that is due to hit the 2 month ‘automatic closure’ cut off, will not be closed as a result of this slight delay. For new parents joining our service, this will not apply to you but please be assured there will still be plenty of time for you to be set up and make your purchases ready for your child’s start at secondary school!

Further information on the changes will of course be communicated to you all in due course (week commencing the 10th August onwards), but we believe the changes will be beneficial to all in the long term. *exciting times are ahead!*

With warm regards,

Kate

24/06/2026

HEATWAVE & OUR VEHICLES:

Good evening,

With regard to the heatwave we are enjoying/ suffering I wanted to clarify the onboard air conditioning.

Air conditioning systems onboard coaches are belt driven from the engine, the air conditioning plants are usually roof mounted or mounted above/ adjacent to the engines. Both of which in this extreme heat are exceptionally hot before the vehicle sets off.

The interior temperatures when the vehicles are not being driven, can reach nearly 50 degrees due to the number of windows fitted to the vehicles and lack of natural ventilation.

The temperature by the time your child boards, is nowhere near the starting temperature. However, further difficulties are caused when the doors are being constantly open/ closed (allowing warm air in) the number of passengers onboard, the air conditioning compressors running at low speed ( they are much more efficient on a long motorway journey), and finally the evening temperature remaining so high giving us a higher starting temperature.

I wanted to assure you that all but 3 vehicles have working air conditioning. Two are buses that do not have air conditioning fitted, they do have opening windows however and one vehicle that has a failed compressor- this vehicle is grounded until a new compressor has arrived and been fitted by our engineers.

Please ensure that your child is wearing appropriate clothing, we are aware that CHS have relaxed their uniform policy. Please ensure also that your child has access to cold water to remain hydrated in the event of a vehicle breakdown.

This extremely hot weather does affect the compressed air systems on HGV's, buses and coaches alike and as such, our in-house heavy recovery vehicles and service vans have been working beyond capacity attending to our own vehicles and those of other operators in the HGV and PCV industry.

I am satisfied our vehicles will be absolutely fine given the amount of pre-emptive measures we take with our vehicles but please do understand that despite the huge amount of money we spend maintaining our vehicles, mechanical and electrical failures are possible and are commensurate with the extreme heat.

If we do experience a breakdown, your child will be removed from the vehicle to a safe space whilst waiting for a replacement vehicle and or engineering staff arrival.

Passenger safety is our priority, thank you for your understanding and patience.

Kind regards,

Sam

24/06/2026

Combined Route CH-E & CH-G

Good afternoon,

Due to a delay on a previous hire, we are having to combine the routes CH-E & CH-G for this evenings service.

The vehicle is due to leave the school at the usual time but will be slightly delayed due to the additional stops.

Apologies for any inconvenience this may cause.

Kindest regards,

Home to School Transport Team

Address

Unit 3/6 Adswood Industrial Estate, Adswood Road
Stockport
SK38LF

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+441614800617

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