28/08/2026
A question for both travelers AND travel professionals 👇
We’d love your opinion on something we’re constantly trying to improve.
Before a trip, we send our guests confirmation letters with all the important information they need — pickup times, meeting points, what to bring, whether they need a passport, a swimsuit, comfortable shoes, and other details that can make their day much easier.
We put this information there in advance, specifically for their convenience — so they know what to expect and don’t have to worry about the little things on the day.
But here’s the challenge:
People often don’t read it. 😅
And then we get messages asking questions that are already answered in the confirmation.
So we’re wondering:
🧳 Travelers:
What would make you actually notice and read important information in a booking confirmation?
Would you prefer:
A short “IMPORTANT – READ THIS BEFORE YOUR TRIP” section at the top?
A checklist of things you need to know/bring?
Icons and visual reminders?
A separate message a day or two before the trip?
WhatsApp/SMS reminders?
Something else entirely?
And honestly — what makes you ignore a confirmation email? 👀
✈️ Travel professionals:
What have you found works best for getting guests to pay attention to essential information?
We’re not looking to send more information. We’re looking for ways to make the right information impossible to miss.
Because at the end of the day, we want our guests to arrive prepared, relaxed, and ready to enjoy their experience — not wondering where they’re supposed to be at 6:30 AM or realizing they left their passport at the hotel. 😅
Travelers and industry pros — what would you change?
