23/11/2025
Airport Pickup Service Procedure
1. Confirm Travel Details in Advance
• Verify passenger names, number of guests, flight number, landing time, and luggage information.
• Confirm the meeting point at the airport (Gate / Exit / Meeting Point).
2. Prepare Staff and Welcome Sign
• Staff members are professionally dressed and ready with a clearly printed welcome sign.
• Confirm contact numbers and emergency communication channels.
3. Monitor Flight Status in Real Time
• Check the actual landing time (ALT).
• Allow sufficient time for passengers to clear immigration and collect their baggage.
4. Welcome Guests at the Meeting Point
• Staff wait at the designated location prior to the guest’s arrival.
• Greet guests politely, assist with luggage, and verify guest names once again.
5. Es**rt Guests to the Transfer Vehicle
• Lead guests safely to the vehicle.
• Drivers are licensed, well-dressed, and able to communicate in English.
• Drinking water and basic premium amenities are prepared inside the vehicle.
6. Transport Guests Safely to Their Destination
• Drive politely, follow traffic regulations, and follow the route preferred by the guests.
• Assist with unloading luggage and ensure nothing is left behind.
7. Report Service Completion
• Notify the company and the booking agent once guests arrive at their hotel/destination safely.
• Collect feedback to further improve service quality.😃😃😃🙏🏼🇹🇭
