03/16/2020
We understand everyone is concerned about COVID-19. We are too.
We have always prided ourselves as guiding our business by our moral compass. We are not just concerned for our bottom line, but take our role in the community very seriously.
This text is to inform you what we are all doing to ensure the health and safety of our guests and employees. It’s understandable that you may be reconsidering your travel to Portland or your outings because of the coronavirus.
WHAT WE ARE CURRENTLY DOING:
* As always, we are ensuring that employees that are not feeling well do not come to work.
* We offer Sick Time Pay if employees need to take care of themselves or their families.
* We are canceling all food tours through the end of May 2020. It is sadly unreasonable for anyone to ensure the cleanliness of partner locations' kitchen, dining areas, and restrooms.
* All employees are required to wash their hands frequently.
* We completed deep cleaning from an outside service provider of our space where we conduct a portion of the Underground Portland and Beyond Bizarre tours.
* Our restroom at Pioneer Courthouse Square has assigned staff to regularly wipe down all door handles and countertops plus it will be weekly deep cleaned from an outside service provider.
* We are often sanitizing communal surface areas and countertops in our box office and both our waiting rooms.
* We will continue to monitor advice and follow best practices from the Center for Disease Control and Prevention, the Oregon Health Authority, and the Multnomah County Oregon Health Authority.
PEACE OF MIND:
* Our tour experiences are only conducted in small groups.
* Because we are on foot and outdoors, we are not confined to tight quarters like a tour bus or van. It’s easy to maintain the recommended 6-foot radius distancing when outside.
* We have canceled all food tours through the end of May so you will not have to worry about being out at an eatery.
* We have canceled all school field trips through the end of May.
* Our tour check-ins will be outdoors in front of our two box office locations. We’re still the only tour company in Portland to have restrooms and you are welcome to use them before and after your tours.
* We have hand hygiene supplies readily available for all people to use inside our locations.
* We will explicitly ask everyone to follow the CDC's recommendations of washing hands, covering coughs & sneezes, and substituting elbow taps for handshakes to prevent illness and help keep everyone safe.
* All tours are (still) backed by our 100% satisfaction guarantee.
YOUR OPTIONS:
* If you are sick or in a higher risk category, please contact us. We will happily get you rebooked for a time you are well again and can fully enjoy all that we have to offer.
* While our tickets sold at our own website are usually non-refundable and non-exchangeable, any changes due to COVID-19 concerns will - at no charge - be transferred to a future tour or receive a gift certificate for the same tour to be used within the next 2 years. This excludes purchases made via third party channels (e.g. TripAdvisor, Get Your Guide, Expedia, etc.) as these partners, unfortunately, are not within our operations.
* All changes must be made at least 48 hours prior to the tour. No changes or refunds will be honored after the tour has elapsed.
SPECIAL OFFERS:
* Use promo code “GETOUTSIDE” to save 20% off any tour or gift certificate this year! Gift certificates are a great option for securing a discount today without the pressure of deciding exact dates and details.
* Consider booking a private event for you, your team, or a group of friends. Get outside! Have a good time! If you place a deposit of $100 or more by May 30, 2020, for a future event completed in 2020, we will honor a 20% discount on your private event too! Just mention this blog post at the time of booking.
Small businesses in Portland, particularly those in tourism and hospitality, are being hit hard at this unprecedented difficult time. We think it’s important for all of us to remember that we’re all in this together and we will get through it – it’s just going to take time, patience and understanding.
Thank you for your continued support!
http://www.portlandwalkingtours.com/news/news-releases/coronavirus-safety-protocols-and-booking-policies/
