Mystery Dining by HGEM

Mystery Dining by HGEM Do you enjoy eating out?

👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill

Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we

will reimburse you in return! Head to our website for more info about where we operate and how to apply.

Today, we want to shine a spotlight on the fabulous ! 😊 If you're a coffee lover, a visit here is the perfect way to ele...
23/04/2025

Today, we want to shine a spotlight on the fabulous ! 😊 If you're a coffee lover, a visit here is the perfect way to elevate your day! ☕✨

Their cafes provide a cozy, welcoming vibe – with stylish interiors, friendly baristas, and an incredible selection of drinks, it’s not just your average coffee run! 🤩

Whether you're into classic brews, innovative lattes, or refreshing cold drinks, there's something for everyone. Plus, they’ve even got delicious pastries and snacks to pair with your drink for that perfect experience! 🧁

Don't miss your chance to visit. Get booking on the HGEM GO App or online portal📲

Don't even try it🫣
23/04/2025

Don't even try it🫣

Sushi lovers, listen up! 📢 We've got 'soy' many visits up for grabs to Yo! Sushi - why not check them out? 🥰🍣 Multiple l...
22/04/2025

Sushi lovers, listen up! 📢

We've got 'soy' many visits up for grabs to Yo! Sushi - why not check them out? 🥰

🍣 Multiple locations
🍣 1 - 2 people
🍣 Visit between 6-8pm
🍣 Max £25 reimbursement
🍣 PLUS... 50 points!

I'm on a 'roll' 😁

Check out more details about visit locations and briefs on your portal or on the HGEM Go app 📱

Going through any service stations this weekend? 🚗Why not grab one of our Pret visits! ☕🥪 Various locations including tr...
21/04/2025

Going through any service stations this weekend? 🚗

Why not grab one of our Pret visits! ☕

🥪 Various locations including train stations, airports and services (+ more)
🥪 Visit for 1 adult
🥪 Up to £10/€12 reimbursement
🥪 PLUS... up to £8 bonus
🥪 AND... up to 50 reward points

Check out our HGEM Go app or the online portal for more details📱

Thrilled to welcome the incredible Bangalore Express! 😍Bringing bold, authentic Indian flavours with a modern twist, Ban...
21/04/2025

Thrilled to welcome the incredible Bangalore Express! 😍

Bringing bold, authentic Indian flavours with a modern twist, Bangalore Express offers an exciting culinary experience that’s sure to leave you craving more. ✨

If you’re in the mood for vibrant curries and delicious street food, this is the spot to be. Trust me, you don’t want to miss it...💙

Originally dubbed "Osterhase" or "Oschter Haws", this floppy-eared friend was said to lay colourful eggs and hide them f...
18/04/2025

Originally dubbed "Osterhase" or "Oschter Haws", this floppy-eared friend was said to lay colourful eggs and hide them for good children to find (sort of like a cuter Santa!) 🌸

Easter is nearly here! 🐰 What are your favourite chocolate eggs? Comment to let us know! 😊 (We're pretty partial to some...
16/04/2025

Easter is nearly here! 🐰 What are your favourite chocolate eggs? Comment to let us know! 😊 (We're pretty partial to some mini eggs, but it's far too easy to eat them all in one go!)

Fancy a little trip this bank holiday? We've got accommodation and dinner covered!🛏️ Locations across London, Bristol, a...
15/04/2025

Fancy a little trip this bank holiday? We've got accommodation and dinner covered!

🛏️ Locations across London, Bristol, and Rugby available
🛏️ Visits are for 2 adults, and are available all this week!
🛏️ Reimbursement of £150 & £40 to cover breakfast, dinner & drinks for 1 adult, and £3 towards Wi-Fi
🛏️PLUS...£5 BONUS
🛏️AND...50 points!

If you snooze, you'll lose!😆

Find out more information about the visit on the diner portal or HGEM GO App 📱

Fancy a free coffee on us, this weekend? 🫶Well, we have plenty of Pret visit's available for you!😁🫘 Various locations in...
14/04/2025

Fancy a free coffee on us, this weekend? 🫶

Well, we have plenty of Pret visit's available for you!😁

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to 10EUR reimbursement
🫘 PLUS... 5EUR
🫘 Up to 50 reward points

I bean thinking bout you!🤎🎤

Today, we want to shine a spotlight on ! 😊 If you're a lover of film, a visit to Everyman is the perfect way to make a m...
14/04/2025

Today, we want to shine a spotlight on ! 😊 If you're a lover of film, a visit to Everyman is the perfect way to make a movie into an event! 🎞️

The cinemas provide a luxury experience - with classy interiors, friendly staff, and a wide array of food and drink, it's no ordinary trip to the pictures 🤭 Their food offering ranges from your classic cinema snacks, to burgers and pizzas, and more! You can even have a milkshake or a cocktail on the side, all from a plush sofa and armchairs to enjoy the film in comfort 🩷

These visits are for 2 adults, and the reimbursement will cover the price of your cinema tickets plus up to £30 on food. Look out for these - we love your feedback!

Get ready to spice things up! 🌶️🍯 has just introduced their new Hot Honey Glaze—sweet, spicy, and totally irresistible 🍗...
11/04/2025

Get ready to spice things up! 🌶️🍯

has just introduced their new Hot Honey Glaze—sweet, spicy, and totally irresistible 🍗✨

Who's ready to dive into this fiery, sweet flavour combo? 🤤

Free this Friday or Saturday and fancy a cocktail on us? 😏Then we've got the perfect visit for you!👀🍹Various locations a...
10/04/2025

Free this Friday or Saturday and fancy a cocktail on us? 😏

Then we've got the perfect visit for you!👀

🍹Various locations available
🍹Visit for 2 adults
🍹Visit from 9pm
🍹Get up to £25 reimbursement
🍹PLUS... a £5 BONUS
🍹AND… 50 points

Check out the various locations on the booking portal or on our HGEM Go app 📱

Sip, sip, hooray! 😄

🍸✨ Cheers to National Gin and Tonic Day! ✨🍸Raise a glass and celebrate with your perfect G&T—because life’s better with ...
09/04/2025

🍸✨ Cheers to National Gin and Tonic Day! ✨🍸

Raise a glass and celebrate with your perfect G&T—because life’s better with a little gin and tonic.

What’s your favorite gin and tonic combo? 🍋🍃

Looking for a fun meal this half term? 😊 Our Nando's visits can be done with just two people, or the whole family!🍗 Visi...
08/04/2025

Looking for a fun meal this half term? 😊 Our Nando's visits can be done with just two people, or the whole family!

🍗 Visit for 2 - 3 adults, and up to 2 children
🍗 Current availability in Belfast, Birmingham, Glasgow & Inverness
🍗 Order a main and a drink each, plus a side dish and a dessert
🍗 Reimbursement is up to £35/€40

Check out the diner portal or the HGEM Go app to learn more 📱

Get your fill of peri-peri! 😋

We’re thrilled to welcome Tortilla to the family! 🌯✨Known for their fresh, flavorful Mexican dishes, Tortilla brings vib...
07/04/2025

We’re thrilled to welcome Tortilla to the family! 🌯✨

Known for their fresh, flavorful Mexican dishes, Tortilla brings vibrant tacos, burritos, and bowls packed with bold flavors and high-quality ingredients. Every bite is a fiesta of taste! 🌶️🥑

Get ready to savor the true taste of Mexico—Tortilla has arrived!

Planning on travelling this Easter? 🌎🐰🌸We have visit's available to Pret in the following Airports:✈️Alicante ✈️Barcelon...
07/04/2025

Planning on travelling this Easter? 🌎🐰🌸

We have visit's available to Pret in the following Airports:

✈️Alicante
✈️Barcelona
✈️Athens
✈Kos
✈Mykonos
✈Thessalonik
✈Zakinthos
✈Lanzarote
✈Madrid
✈Malpensa
✈Portugal
✈Tenerife

Why not grab a hot drink on route, for free? 😍☕

Enjoy your travels! 💙

Fact Friday: Tequila Edition 🌵🍹Tequila is made from the blue agave plant, which takes 8-12 years to fully mature before ...
04/04/2025

Fact Friday: Tequila Edition 🌵🍹

Tequila is made from the blue agave plant, which takes 8-12 years to fully mature before it can be harvested for distillation. Talk about patience!

What’s your favourite tequila cocktail? 🍸

We’re excited to welcome % Arabica to the family! ☕✨Known for their passion for exceptional coffee, % Arabica brings a d...
04/04/2025

We’re excited to welcome % Arabica to the family! ☕✨

Known for their passion for exceptional coffee, % Arabica brings a dedication to quality and global coffee culture. From their perfectly roasted beans to their signature minimalist aesthetic, every cup is a true experience 🌍

Get ready to savour the finest coffee! Check for locations near you 📱

Address

Kings Court, Parsonage Lane
Bath
BA11ER

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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Our Story

Founded in 2003, HGEM is an award-winning market leader in Guest Experience Management. Working exclusively in the hospitality industry, we are passionate about the industry, its people and its future.

Our mission is to empower hospitality operators to consistently deliver an experience for their guests that creates loyalty, drives sales and keeps them ahead of the competition.

Today, our Mystery Guests visit over 6000 restaurants, pubs and hotels, as well as contract caterers in over 20 countries. Their feedback is used by hospitality operators to assess how the actual experience of their guests measures against their intended experience.

The important role of a Mystery Guest involves volunteering time to assess venues; often it’s a meal out for two, sometimes lunch for the whole family, a few drinks after work, or an overnight stay in a hotel. They then complete a detailed report on their experience and in return, they are reimbursed for all or most of the cost. This feedback is then used by operators to improve the experience for future guests.