22/09/2026
Sometimes the true value of having your own personal travel advisor only really shows when things go wrong.
Late one evening last week I had a message from customers to say that one of the party had been rushed to hospital and they wouldn’t be able to make their flight home the next day.
From that point on, my priority was simply to take as much stress away from them as possible. I:
Spoke with the airline about their missed flight
Helped arrange a nearby hotel for the husband while he stayed with his poorly wife
Supported them with questions around their travel insurance and getting the right contact details
Found and booked a new hotel closer to the hospital and local restaurants so they had what they needed on the doorstep
Stayed available to chat through options whenever they needed a calm voice at the end of the phone
Once she was thankfully discharged, I then arranged a new flight home for them, including airport assistance so the journey back was as smooth and supported as possible.
Travel is about so much more than tickets and hotels. It is about having someone in your corner who genuinely cares, especially on the difficult days.
