Travel Outlook - The Premier Hotel Call Center

10/22/2026

Great hotel teams don't just happen. They're built by great leaders!

Want to inspire your team, improve guest service, and create a stronger hospitality culture? Join Doug Kennedy for a FREE Kennedy Training Network webcast and discover the 3Ms of Hospitality Leadership: Model, Mentor, Measure.

Learn three practical ways to lead by example, coach your team, and recognize what drives exceptional guest experiences.

Friday, October 23
12:00–1:00 PM ET
Save your spot here: https://register.gotowebinar.com/register/3239229882157848158?source=TravelOutlook

We hope you'll join us!

10/15/2026

Every hotel guest conversation is an opportunity to deliver better service and generate more revenue.

Introducing BLACK MARIGOLD™ from Travel Outlook, The Premier Hotel Call Center™!

Our new hotel call center software combines CRM intelligence, real-time prospect identification, and powerful conversation analytics to help reservation agents better understand guests, personalize interactions, and recognize revenue opportunities.

Smarter conversations. Better guest experiences. More revenue potential.

Discover BLACK MARIGOLD™: https://traveloutlook.com/hotel-software-black-marigold/

09/30/2026

A great Cape Cod getaway can begin long before check-in. Sometimes, it starts with a conversation.

After nearly two years supporting Ocean Edge Resort & Golf Club, Travel Outlook is now providing reservation call support across the award-winning Cape Cod resort.

We’re proud to play an even greater role in helping future guests discover the Ocean Edge experience and find the stay that’s right for them.

From the first phone call to the first day on Cape Cod, it’s all part of the guest journey.

Read the full story here: https://traveloutlook.com/ocean-edge-resort-expands-partnership-with-travel-outlook/

09/23/2026

What if upselling felt more like hospitality than selling?
Every guest conversation is an opportunity to listen, understand what matters, and recommend an experience that could make their stay even better.
Join Doug Kennedy for the next Kennedy Training Network webcast and discover practical upselling techniques your front desk and reservations teams can put to work right away.
Save your spot here: https://kennedytrainingnetwork.com/webcasts/hotel-upselling-training-tips-for-front-desk-and-reservations-teams/

09/18/2026

Your Cape Cod getaway begins before you arrive. 🌊

Ocean Edge Resort & Golf Club is expanding its two-year partnership with Travel Outlook to make planning your stay more personal, starting with the first phone call.

We’re proud to help guests find their perfect Ocean Edge escape.

Read more: Your Cape Cod getaway begins before you arrive. 🌊

Ocean Edge Resort & Golf Club is expanding its two-year partnership with Travel Outlook to make planning your stay more personal, starting with the first phone call.

We’re proud to help guests find their perfect Ocean Edge escape.

Read more: https://traveloutlook.com/ocean-edge-resort-expands-partnership-with-travel-outlook/

Award-winning Ocean Edge Resort & Golf Club expands its 2-year partnership with Travel Outlook to personalize the hotel reservation experience.

08/27/2026

New Partnership Announcement! The Ozarker Lodge, Branson’s first true boutique hotel experience, has selected Travel Outlook to enhance guest communications and reservation performance.

With Travel Outlook’s hospitality-trained reservation team providing 24/7 support, The Ozarker Lodge can ensure more guest calls are answered, more direct booking opportunities are captured, and every caller receives the personalized service that reflects the hotel’s distinctive guest experience.

Travel Outlook is proud to partner with The Ozarker Lodge and support its commitment to genuine Ozarks hospitality.

Read the full announcement here: https://traveloutlook.com/travel-news-press-page/

08/19/2026

Technology can make hospitality more efficient—but the human touch is what makes it memorable.

Join Doug Kennedy for our next KTN Webcast and learn how to balance AI and automation with genuine guest connection.

Save your spot here: Complimentary registration https://register.gotowebinar.com/register/5170904684912686174?source=TravelOutlook

We hope you'll join us!

08/04/2026

We're excited to announce a new partnership! Grand Casino Mille Lacs and Grand Casino Hinckley have selected Travel Outlook, the premier hotel call center™, to enhance guest communications and deliver an even better reservation experience.

By combining AI-powered technology with hospitality experts, Travel Outlook will help provide:✨ 24/7/365 multilingual reservation support✨ VIP call routing and AI-driven call scoring✨ Higher conversion rates and fewer missed revenue opportunities✨ Concierge-level service from the very first guest interaction

This partnership also supports the Mille Lacs Band of Ojibwe by creating career opportunities through training, mentorship, and modern hospitality technology.

We look forward to helping Grand Casino continue delivering the exceptional service its guests expect.

📖 Read the full announcement here: https://acrobat.adobe.com/id/urn:aaid:sc:us:87936f5c-3db7-413b-b01a-a1dcc4ad7c1

07/23/2026

Prospecting doesn't have to feel like cold calling.

Join us for a FREE Kennedy Training Network webcast and learn practical strategies to generate more leads, reconnect with lost business, use your CRM more effectively, and follow up with confidence, without feeling pushy.

Save your spot here: https://register.gotowebinar.com/register/8811519624654319196?source=TravelOutlook

We hope you'll join us!

07/08/2026

We're proud to share an exciting milestone!

Travel Outlook has renewed its Kennedy Training Network (KTN) Certification for the 15th consecutive year.

This achievement reflects our ongoing commitment to delivering exceptional hotel reservations service and memorable guest experiences. Unlike many certifications, KTN Certification isn't a one-time accomplishment—it requires continuous performance evaluations and consistently meeting high-quality standards.

Combined with Annette™, The Virtual Hotel Agent™, and our team of KTN-certified reservation specialists, we're helping hotel partners answer more calls, convert more reservations, and provide outstanding hospitality 24/7.

A heartfelt thank you to our incredible team and to Doug Kennedy and the Kennedy Training Network for helping us continue to raise the bar year after year.

Here's to another year of excellence in hospitality!