Travel Outlook - The Premier Hotel Call Center

05/21/2026

If you’re looking for simple, practical ways to capture more revenue from guest calls, this upcoming Kennedy Training Network session is definitely worth a look.

It’s packed with ideas you can actually use:

✔️ Capture more inbound call revenue
✔️ See what top-performing hotels are doing differently
✔️ Understand how AI + human teams are driving real results

It’s quick, actionable, and always a good use of time.

Save your complimentary spot here: Free registration
https://register.gotowebinar.com/register/3602601979101426263?source=TravelOutlook

04/16/2026

Missed calls are costing hotels more than they realize. When voice converts 30–60% higher than online, every unanswered call matters. Here’s how leading hotels are turning that around:

How the premier hotel call center and guest-led conversational AI help hotels convert more multilingual guest inquiries into bookings.

03/24/2026

Every missed call is a missed booking.

Hotels that modernize their voice channel are seeing better conversion, less strain on staff, and stronger guest experiences.

Watch how AI + a dedicated hotel call center are making it happen in this short video: How AI + Human Expertise Is Transforming Hotel Guest Calls

Hotels are facing a growing challenge: guest expectations are rising while staffing shortages and operational pressures continue to increase. When hotel call...

03/18/2026

Every guest call is a potential booking, but when calls go unanswered, that revenue disappears. In Doug Kennedy’s upcoming webcast, we’ll share how hotels are using conversational AI and professional reservation teams to capture more calls, improve the guest experience, and turn the voice channel into a powerful source of direct bookings.
Join Doug Kennedy LIVE this Friday, March 20 at 12:00 PM EST, courtesy of Travel Outlook.
https://register.gotowebinar.com/register/4668563107384987999?source=TravelOutlook

02/26/2026

Every missed hotel call is a missed booking.

During peak periods, unanswered calls and long hold times quietly cost hotels real revenue. And today’s guests? They expect fast, accurate answers — immediately.

The solution isn’t choosing between AI or people. It’s combining both.

Learn how to turn your voice channel into a revenue engine: https://traveloutlook.com/annette-redefines-the-standard-for-hotel-guest-calls/

02/18/2026

Luxury ratings and brand standards matter — but when teams focus too heavily on “checking the box,” service can start to feel scripted instead of sincere. Join Doug Kennedy LIVE this Friday, February 20 at 12:00 PM EST for a powerful training webinar on how to meet luxury standards while keeping guest interactions natural, confident, and genuinely authentic.

If you want your team to deliver bespoke service that feels real — not rehearsed — this session is for you. Register now, courtesy of Travel Outlook, the hospitality industry’s premier hotel call center and home of Annette, the leading AI Virtual Hotel Agent.

https://register.gotowebinar.com/register/7844861984031939160?source=TravelOutlook

We look forward to seeing you there!

02/12/2026

We’re excited to share that Annette, The Virtual Hotel Agent™ from Travel Outlook has been upgraded with next-generation conversational technology from PolyAI — delivering more natural, human-like guest conversations than ever before.

Annette now understands guest intent, manages real-world dialogue, and supports multilingual conversations to enhance service while helping hotels handle high call volumes with ease.

See Annette in action at www.traveloutlook.com/annette.

01/29/2026

AI can deliver speed and scale, but true hospitality still requires human judgment and empathy. The best hotels are combining conversational AI with trained reservation professionals to protect revenue and elevate the guest experience.

👉 Read the full story to see how AI and people work better together: https://traveloutlook.com/where-ai-ends-hospitality-begins/

01/21/2026

Live, FREE Hospitality Training! Join hospitality expert Doug Kennedy for a complimentary live webcast packed with practical strategies to improve guest communications, boost performance, and drive better results from every interaction.

Register here to reserve your complimentary spot for Friday, January 23, 2026, at 12:00 PM EST, courtesy of Travel Outlook, the hospitality industry’s premier hotel call center and home of Annette, the Virtual Hotel Agent™.
https://register.gotowebinar.com/register/2844497505211318879?source=TravelOutlook

12/17/2025

Don’t miss Doug Kennedy’s next webcast and learn how to sell the experience, not just the room - using storytelling, better discovery, and the Value Pyramid Model.
Register to to reserve your complimentary spot for Friday, December 19 at 12 PM EST.

This will be a practical, fast-paced session packed with strategies to help your hotel stand out courtesy of Travel Outlook, the hospitality industry’s premier hotel call center and home of Annette, the Virtual Hotel Agent™.
https://register.gotowebinar.com/register/7922807461576119134?source=TravelOutlook