29/10/2026
❤️ “Can you call Finley? He can't find his passport…” — the phone call that changed everything.
I’m incredibly proud to share that my story has been featured in TTG, following what can only be described as an emotional rollercoaster supporting one of my lovely clients in Brazil.
It started with a phone call from his mum: “Can you call Finley? He can’t find his passport.”
What followed was days of uncertainty, a cancelled flight, a missing passport, consulate complications and a £400 Uber journey across Brazil to get him to Rio where he could obtain emergency travel documents.
I stayed up into the early hours, making calls, helping find solutions and keeping in touch with Finley and his family throughout. As a mum myself, knowing how frightened they were really hit home. All I wanted was to get him safely back to the UK.
When his plane finally landed, the relief was overwhelming. ❤️
This is what being a Travel Counsellor means to me. It’s not just about booking beautiful holidays and creating incredible memories. It’s about being there when things go wrong, taking ownership and caring about the people who put their trust in you.
A huge thank you to Emma Dooney and TTG for sharing my story, and to Finley and his family for allowing me to talk about their experience.
If you’d like to read the full story, I’ll share the link below. ✈️
And if you’re looking for a travel agent who genuinely cares about you and your holiday, I’d love to help.
❤️ Kirsty Fisher | Travel Counsellors
When her client's passport went missing during a dream trip to Brazil, Travel Counsellor Kirsty Fisher dropped everything to put them at ease and get them on their way. She tells TTG's Emma Dooney how she did it